Years of professional experience
Daniela Reinaldo Montero
Industrial Engineer
Miami,FL
Resumen profesional
My professional objective is to present my services where I can use my experience to support process management, improve efficiency and ensure compliance with business objectives.
Industrial engineer who has a postgraduate degree in Social Communication, with 5 years of experience, possessing knowledge of digital marketing and sales. Proven ability to establish strategic customer relationships to increase overall productivity and profit channels. Customer-oriented support professional looking to use your interpersonal and problem-solving skills to provide quick solutions.
Since I have been in the US I have been a call center agent where my versatility, charisma and eloquence have served a lot.
I have experience providing the best customer service, both in sales tasks and in claims management.
I am interested in joining a proactive team focused on achieving ambitious goals.
Datos destacados
5
5
8
8
Años de estudios superiores
Historial laboral
Call Center Representative
Colonia medical centers
Miami, FL
09.2024 - 02.2025
- Help patients solve situations that were presented to them.
- Receiving calls in the telephone exchange answering customer queries.
- A must-have role was identifying and taking advantage of sales opportunities.
- Keep the patient database up to date.
- My main role (being the basis of my work) was the recruitment of future patients achieving enrollment in the center, often using the application of strategies to meet the established indicators and goals.
Customer Service
Context Medical Group
Hialeah Gardens, FL
10.2023 - 08.2024
- Responsible for providing users with information about the clinic and the services it offers
- My main function in this center was to recruit patients, with the purpose of enrolling them in the center to receive their primary medical care
- In addition to following up on queries, resolving problems and complaints and providing proactive care
Community Manager
Cuatro Caminos
Santa Clara
07.2021 - 06.2023
- In charge of content creation, being able to create attractive and relevant content for the company and the audience
- Develop good communication management on social media, as well as brand monitoring (thereby being able to know the feelings that customers had towards the company, whether positive, negative or neutral)
- Create and maintain a community by increasing the brand's engagement with its followers
- All this, adding, in addition, the great team in general that the company had, led it to become a model for many ongoing businesses
Sales Associate
Fondo de bienes culturales
Villa Clara, Cuba
01.2020 - 04.2021
- Answer customer queries about their purchases and help them make the right purchases
- To do this, it was necessary to understand the customer's needs, showing them the appropriate products or services, informing them of the characteristics and benefits of the product, and persuading them to make the purchase
Formación
Industrial Engineering Graduate - Production, Logistics, Security And Project Management.
Universidad Central Marta Abreu De Las Villas
Santa Clara 09.2015 - 06.2021
Postgraduate degree in Social Communication - Study And Analyze The Phenomena Related To How A Message And Information Is Transmitted.
Universidad Central Marta Abreu De Las Villas
Santa Clara 09.2021 - 07.2023
Aptitudes
- Language proficiency and tone
- Active listening
- Clear communication
- Interpersonal skills
- Creativity and disruptive thinking
- Leadership and teamwork
- Strategic thinking
- Database Management
- Sales Closing
- Negotiation capacity
Cronología
Call Center Representative
Colonia medical centers
09.2024 - 02.2025
Customer Service
Context Medical Group
10.2023 - 08.2024
Postgraduate degree in Social Communication - Study And Analyze The Phenomena Related To How A Message And Information Is Transmitted.
Universidad Central Marta Abreu De Las Villas
09.2021 - 07.2023
Community Manager
Cuatro Caminos
07.2021 - 06.2023
Sales Associate
Fondo de bienes culturales
01.2020 - 04.2021
Industrial Engineering Graduate - Production, Logistics, Security And Project Management.
Universidad Central Marta Abreu De Las Villas
09.2015 - 06.2021
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