Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Daniela Rizo

GRESHAM,OR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Havana Sky Travel
02.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Medicine

Facultad De Ciencias Medicas De Santiago De Cuba
Cuba
12-2022

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Collaborative teamwork
  • Relationship building
  • Cleaning and sanitizing
  • Complex Problem-solving

Timeline

Customer Service Representative

Havana Sky Travel
02.2023 - 02.2024

Medicine

Facultad De Ciencias Medicas De Santiago De Cuba

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Daniela Rizo