Daniela Rojas
Downey
Summary
Results-driven Marketing Supervisor with a proven track record of generating over $12 million in revenue through strategic initiatives and business development. Expertise in strategic planning, digital marketing, and market research analysis. Strong communication and leadership skills enhance team performance and drive project success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Independant
Downey
12.2023 - Current
- Advised clients on life insurance policies and coverage options.
- Conducted needs assessments to determine appropriate insurance solutions.
- Developed personalized insurance plans tailored to individual client needs.
- Maintained comprehensive client records using CRM software.
- Collaborated with underwriters to process policy applications efficiently.
- Educated clients on policy benefits, terms, and conditions effectively.
- Attended industry seminars to stay updated on insurance trends and regulations.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Generated leads through cold calling, networking events and online campaigns.
Marketing Supervisor
Travel and Leisure
Anaheim
03.2020 - Current
- Managed team of 6+ members to facilitate successful project execution and teamwork.
- Collaborated with sales team to align marketing strategies with business goals.
- Trained staff on best practices in marketing techniques and customer service excellence.
- Analyzed consumer behavior data to identify opportunities for product growth.
- Created and improved materials for marketing and branding strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created presentations using Microsoft Office programs such as Word, Excel and PowerPoint.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Supervised a team of junior marketers in executing various projects.
Guest Service/ Sales Agent
European Wax Center
Brea
05.2019 - 03.2020
- Managed appointment scheduling to maximize service efficiency.
- Collaborated with team members to enhance customer experience and satisfaction.
- Processed payments and handled cash transactions accurately.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Identified opportunities for cross-selling additional products and services.
- Educated customers on aftercare techniques for optimal results.
Barista/Certified Crew Trainer
Starbucks
Whittier
08.2016 - 03.2018
- Prepared specialty beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of the workspace and equipment.
- Operated cash register, processed transactions, and handled payments efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new baristas on beverage preparation and customer service protocols.
- Engaged customers with friendly conversation to enhance their experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created promotional displays for advertising special events or promotions at the cafe.
Education
Associate of Applied Science - Business Administration
Rio Hondo College
Whittier, CA06-2020
Skills
- Customer relationship management
- Team leadership
- Cross-functional collaboration
- Training development
- Presentation skills
- Time management
- Marketing analytics
- CRM management
- Public speaking
- Computer proficiency
- Calendar management
- Verbal and written communication
Languages
Spanish
Professional
Certification
Licensed Life Insurance Agent
References
References available upon request.
Timeline
Licensed Life Insurance Agent
Independant
12.2023 - Current
Marketing Supervisor
Travel and Leisure
03.2020 - Current
Guest Service/ Sales Agent
European Wax Center
05.2019 - 03.2020
Barista/Certified Crew Trainer
Starbucks
08.2016 - 03.2018
Associate of Applied Science - Business Administration
Rio Hondo College