Daniela Ruiz
Deltona,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Driver Services Rep
Circle Logistics
05.2022 - 06.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
Claims Processor
New York State Department Of Labor
07.2021 - 12.2021
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Monitored claims processing trends to identify potential areas of improvement.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
Collections Agent
Concentrix
07.2020 - 05.2021
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximately 80 account holders daily.
Education
Associate of Science - Information Technology
Valencia College
Orlando, FL05.2024
Associate of Arts - Architecture
Seminole State College of Florida
Sanford, FL12.2021
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2019
Skills
- Change Orders
- Client Rapport-Building
- Sales Expertise
- Incident Escalation
- Operational Efficiency
- Electronic Systems
- Multitasking and Organization
- Call Control
- Listening Skills
- Performance Goals
- Configuring Devices
- Apple IOS
Building and programming computers, and Networking
Networking is a great hobby because, as an IT student, it allows me to gain hands-on experience with setting up and managing computer networks. It helps me understand how different devices interact with each other, which is essential in the IT field. As for building and programming computers, it's also a fantastic hobby because it allows me to understand the hardware and software components of a computer system. I can customize my own setup, troubleshoot issues, and gain a deeper understanding of how computers work. Plus, it's a fun and practical way to enhance my technical skills!
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver Services Rep
Circle Logistics
05.2022 - 06.2023
Claims Processor
New York State Department Of Labor
07.2021 - 12.2021
Collections Agent
Concentrix
07.2020 - 05.2021
Associate of Science - Information Technology
Valencia College
Associate of Arts - Architecture
Seminole State College of Florida
High School Diploma -
Lake Mary High School