Daniela Serrano
Bennett Preschool
Estes Park,CO
1
Language
7
years of professional experience
Efficient and organized individual with a solid background in supervising operations and managing time effectively. Known for building relationships and implementing strategies that drive guest satisfaction and improve team performance.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Work History
Preschool Teacher's Assistant
1 Year 7 Months- Assisted in implementing daily lesson plans aligned with developmental goals.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Facilitated student interactions to promote social skills and teamwork among preschoolers.
- Collaborated with lead teacher to assess student progress and identify individual learning needs.
- Monitored classroom activities, ensuring adherence to safety protocols and procedures.
Housekeeping Supervisor
1 Year 3 Months- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Trained and mentored staff in efficient cleaning techniques and safety procedures.
- Developed and implemented scheduling systems to optimize team workflow and coverage.
- Resolved guest complaints promptly, enhancing overall customer service experience.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
Bank Teller
1 Year 10 Months- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through regular audits and reconciliations, minimizing discrepancies.
- Implemented new procedures that improved transaction speed and enhanced customer satisfaction ratings.
- Collaborated with management to develop training materials aimed at enhancing staff performance and service delivery.
- Supported compliance efforts by rigorously following bank policies and procedures during all customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Front Desk Agent
1 Year 6 Months- Managed guest check-in and check-out processes, ensuring a seamless arrival experience.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Provided concierge services, including local recommendations and reservations for dining and activities.
- Resolved guest inquiries and complaints promptly to maintain high service standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
High School Diploma
Master of Criminal Justice - Criminal Justice
Skills
Customer service
Problem-solving skills
Guest services
Time management
Oral and written communications
Administrative skills
Documentation
File management
Fluent in [Spanish] and {English}
Computer skills
Attention to detail
Relationship building
Data entry efficiency
Languages
English
Native or Bilingual
Timeline
Preschool Teacher's Assistant
Bennett Preschool
02.2025 - CurrentRead More
Housekeeping Supervisor
Crags Lodge
11.2023 - 02.2025Read More
Bank Teller
US Bank National Association
10.2020 - 08.2022Read More
Front Desk Agent
DISCOVERY LODGE
04.2019 - 10.2020Read More
COMMUNITY COLLAGE OF DENVER
Master of Criminal Justice from Criminal Justice
Read More
ESTES PARK HIGH SCHOOL
High School Diploma
Read More