DANIELA SEVERINO
186 S Wyoming St, Hazleton,PA
Summary
Adaptable, bilingual (English/Spanish) professional with diverse experience across customer service, logistics, security, and student support. Currently pursuing a Bachelor's in Elementary Education. Eager to leverage strong interpersonal skills, a dependable work ethic, and proactive problem-solving in a collaborative environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Residential Advisor
Keystone Job Corps Center
06.2024 - 07.2026
- Supervised and supported residents in a dormitory setting while maintaining a safe and structured environment.
- Conducted regular dorm checks, monitored resident activity, and enforced facility rules and policies.
- De-escalated conflicts and challenging situations while maintaining professionalism.
- Assisted residents with questions, concerns, and daily needs.
- Completed rounds, case notes, and incident reports.
- Maintained clean, organized, and sanitary dormitory areas.
Security Officer
TRIstate Security
01.2023 - 08.2023
- Monitored warehouse security cameras, entrances, exits, and surrounding areas.
- Conducted hourly interior and exterior patrols using phone scanners at designated checkpoints.
- Responded to incidents and communicated concerns to supervisors.
- Completed daily activity logs, incident reports, and shift documentation.
Customer Service Representative
U-HAUL MOVING AND STORAGE
07.2021 - 04.2022
- Assisted customers with truck, trailer, equipment, and storage unit rentals.
- Managed storage units, including customer access, unit checks, and maintaining an organized facility.
- Filled and handled propane tanks safely while following company procedures.
- Processed payments, completed rental paperwork, and answered customer questions.
- Inspected vehicles and equipment and helped maintain a clean and secure property.
Picker Packer/ Special Projects
American Eagle Distributing
09.2020 - 01.2021
- Selected accurate orders using RF scanners and pick lists for timely shipment readiness.
- Packed merchandise securely to prevent damage and maintain product quality during transit.
- Verified item counts, labels, and lot codes to ensure order accuracy and compliance.
- Organized outbound pallets by route and destination for efficient loading and delivery.
Customer Service Representative
Sonics Drive In
02.2018 - 09.2018
- Provided customer service, took accurate food orders, and processed payments.
- Prepared food and beverages while following safety and sanitation standards.
- Maintained a clean, organized, and efficient work area.
Education
Elementary Education
Lackawanna College
Hazleton, PA10.2026
GED -
Pennsylvania Department of Education
Hazleton, PA10.2021
Skills
- Verbal and written communication
- Creative problem solving
- Spanish fluency
- Physical stamina
- Supportive personality
- Safety management
Certification
- Sexual Harassment Prevention in the Workplace, 10/01/21, Hazleton, PA
- Money Skills Financial Certification
- YES Workshops (Your Employability Skills)
- Rescare Academy Course: Communicating with Professionalism & Etiquette
Timeline
Senior Residential Advisor
Keystone Job Corps Center
06.2024 - 07.2026
Security Officer
TRIstate Security
01.2023 - 08.2023
Customer Service Representative
U-HAUL MOVING AND STORAGE
07.2021 - 04.2022
Picker Packer/ Special Projects
American Eagle Distributing
09.2020 - 01.2021
Customer Service Representative
Sonics Drive In
02.2018 - 09.2018
Elementary Education
Lackawanna College
GED -
Pennsylvania Department of Education