Joshua Berns
Denison ,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Residential Advisor
Denison Job Corps Center
09.2022 - Current
- Participated in staff meetings and training to stay informed on policies and procedures.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Enforced rules and regulations to maintain order and safety in the Dormitories.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
Residential Advisor
Denison Job Corps Center
09.2019 - 09.2022
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
- Established consistent relationships with students to maintain professional boundaries.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Assisted students in handling tough situations to resolve problems.
- Supervised and mentored students to promote safety and wellbeing.
Customer Service Manager
Walmart
01.2019 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Denison High School
Denison, IABusiness Administration
Denison Job Corps Center
DenisonAdministrative Medical Assistant
Denison Job Corps Center
Denison, IASkills
- Resident Relations
- Microsoft Office
- Ability to Work in a Team
- Adaptability
- Communication Skills
- Ability to Learn Quickly
References
John Scales- 712-292-1297
Residential Living Manager
Denison Job Corps Center
Virgina Wanser- 712-267-4029
CDSS Director
Denison Job Corps Center
Timeline
Senior Residential Advisor
Denison Job Corps Center
09.2022 - Current
Residential Advisor
Denison Job Corps Center
09.2019 - 09.2022
Customer Service Manager
Walmart
01.2019 - 09.2019
High School Diploma -
Denison High School
Business Administration
Denison Job Corps Center
Administrative Medical Assistant
Denison Job Corps Center
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