DANIELA SHTRBEVSKA
Chicago,IL
Summary
Detail-oriented and articulate Risk Management and Insurance Analytics professional. More than 10 years of experience in the insurance industry through multiple roles such as Insurance Sales Producer, Insurance Claims Specialist and Data Analyst. Known for commitment to personal and organizational growth.
Overview
11
11
years of professional experience
Work History
Senior Insurance Product Analyst
PURE Insurance
05.2025 - Current
- Oversee execution of countywide strategies in assigned markets alongside formulation of state-specific adjustments including establishment of actuarial support.
- Establish effective, dependable partnerships with various departments including countrywide product development, underwriting, claims service, marketing communications, and other areas that bolster business operations to track market dynamics
- navigate roadblocks while meeting state-level targets.
- Executed end-to-end state rate changes from original analysis through field alignment, filing submission, and system implementation while ensuring compliance with state-specific standards and maintaining competitiveness
- Determine targets individually for state rate reviews featuring indication analysis leveraging supplied data access and support.
- develop concise proposals for communicating recommendations to stakeholders.
- Confirm rate and rule manuals are updated to reflect organizational standards and ensure uniformity
- Mentor/manager to junior analysts.
- Analyze competitor activities and furnish field partners with insights to recognize relevant items efficiently.
- Perform original analysis to reveal patterns within loss performance and competitive intelligence.
- Build connections with insurance departments and legislators to streamline rate revision approval processes.
- Monitor compliance issues at state level
Insurance Product Management Analyst
The Auto Club Group - AAA
10.2021 - Current
- Evaluated dashboards, created PowerPoint presentations for Insurance Manager to present at Monthly Results meetings with the VP.
- Using GCP and SAS pulled data and created reports for ad-hoc requests by different departments within the organization.
- Created and maintained Developed Close Ratio report used in monthly reporting by the entire organization.
- Created and maintained several reports in GCP, including: In-Force policies, Net New Production, New Business, Pure Premium, Frequency and Severity, for both, Auto and Home.
- Produced detailed and relevant reports for use in making business decisions that kept profitability and growth in our markets.
Insurance Product Analyst
Clearcover
01.2021 - 09.2021
- I contributed to the creation and implementation of private passenger auto insurance product and rates in multiple states. Launched 3 new states and mid-year reviews for 6.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Managed regulatory filings and cultivated successful relationships with state regulators.
- Build templates that support monthly performance reporting.
- Collected compliance data using various research methods to plan and execute rate and rules filings with state's DOI.
Analyst
Credit Acceptance
06.2019 - 01.2021
- Using SAS, Provided the sales team and insurance department ad-hoc data analysis and troubleshooting support on a daily basis. This resulted in seamless communication between the two departments and the Third Party Vendors which increased sales for 20% in the last quarter and claims resolves for 9%.
- Produced monthly reports based on invoices from Accounts Payable using advanced Excel spreadsheet functions which increased Third Party Vendor Products premium collections from dealers for 15% in the last 6 months.
- Performed quality review of GAP and VSC forms, which added 15 new vendors in the last quarter with roughly 150 new products available for the dealers.
- I developed a database in Excel that contains crucial information about ancillary products financed through Credit Acceptance. This was later transferred into the Data Warehouse to be available to all users in the company.
Associate Analyst
Credit Acceptance
06.2018 - 06.2019
- Ancillary products and data vendor management.
- I developed and executed a process and organized system for quality review of GAP and VSC forms using various Excel files to capture relevant information for the forms, later implemented by the whole department.
- Ensured seamless communication with GAP and VSC third party vendors and the sales team.
- Helped the sales team increase sales of Third Party Vendors Ancillary Products of 10% and the insurance team to collect GAP premium over 20% YOY.
- This resulted in a promotion from Associate Analyst to Mid- level Analyst.
Insurance Claims Specialist
Credit Acceptance
06.2017 - 06.2018
- Educated customers on liability, collision and comprehensive coverages, and GAP and VSC products.
- Took inbound calls, provided excellent customer service while filling GAP claims and reviewing accounts.
- Resolved 0.80-1 claims per day (department expectation was 0.60 claims per day) and had 3+ inbound and 3+ outbound calls per hour (department expectation was 1.5 inbound and 1.5 outbound per hour). This put me within top 5 performers in the department every month.
- Reviewed outstanding requests assigned to other team members and redirected workloads to complete projects on time.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Licensed Sales Producer
MAK AGENCY ALLSTATE INSURANCE
01.2015 - 01.2017
- Promoted Allstate's products and services using upselling and other sales strategies.
- Educated customers on coverage and liability and assisted them in filling their claims.
- Reduced time to close from on average 1 day to an immediate close.
- Increased sales by bundling multiple lines of insurance.
- Increased monthly sales for 120% after 6 months in the business by establishing strong potential client base with leads for future business and implementing sales techniques such as targeted marketing, including email campaigns and cold calling.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
Bachelor of Science - Risk Management and Insurance
Franklin University
Columbus, OH12.2019
Skills
- Proficient in SAS, SQL, GCP, Microsoft Office, Tableau
- SERFF and SNL Financial proficient
- Product Portfolio Management
- Market Analysis
- Risk Management
- Sales
Accomplishments
- MagnaCumLaude
- Created a Three Months Developed Close Ratio Report used by the entire organization in The Auto Club Group.
- Produced GCP dashboards crucial for Product Management in The Auto Club Group to track markets.
- Promoted from Associate Analyst to Mid-Level Analyst after 6 months
- Used Microsoft Excel to develop approval process for Third Party Vendors Ancillary Products used by the Analytics department
- Used Microsoft Excel to develop database used by the entire Credit Acceptance Corporation.
Languages
Spanish
Limited Working
Serbian
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
Senior Insurance Product Analyst
PURE Insurance
05.2025 - Current
Insurance Product Management Analyst
The Auto Club Group - AAA
10.2021 - Current
Insurance Product Analyst
Clearcover
01.2021 - 09.2021
Analyst
Credit Acceptance
06.2019 - 01.2021
Associate Analyst
Credit Acceptance
06.2018 - 06.2019
Insurance Claims Specialist
Credit Acceptance
06.2017 - 06.2018
Licensed Sales Producer
MAK AGENCY ALLSTATE INSURANCE
01.2015 - 01.2017
Bachelor of Science - Risk Management and Insurance
Franklin University