Daniela Silva
Adams Group
Davis
1
Language
9
years of professional experience
To obtain a position that will allow me to utilize and excel in my acquired skills.
Work History
Customer Service
1 Year 5 Months- Manage and maintain grain contracts across multiple grain types, ensuring accuracy, completeness, and proper documentation.
- Serve as a primary point of contact for customers, providing support, processing purchase orders (POs), and coordinating order details.
- Coordinate with logistics teams to schedule trucks, organize grain loads, and ensure timely pickup and delivery of shipments.
- Review, reconcile, and clean up contracts to maintain accurate records and resolve discrepancies.
- Manage export shipment schedules and coordinate shipping logistics to support timely and efficient international grain deliveries.
- Communicate with customers, transportation providers, and internal departments to ensure smooth coordination of orders and shipments.
- Track incoming customer purchase orders and verify information to support accurate order processing and fulfillment.
- Maintain organized contract, shipping, and customer records while supporting daily grain operations.
- Monitor shipment schedules and proactively address logistical issues to minimize delays and maintain customer satisfaction.
Lab Technician
2 Years 11 Months- Answer farmers' and customers' questions over the phone and via email.
- Communicate and coordinate with the operations team.
- Work closely with the sales team to fulfill customer needs and ensure satisfaction.
- Inform truck drivers of procedures and protocols.
- Inspect and grade inbound and outbound truck loads.
- Conduct testing for various grains.
- Test mycotoxins in multiple types of grain (corn, wheat, rice, etc.).
- Manage inventory for chemicals, including ordering and disposal.
- Test grain for GMO.
- Assist with general lab duties and housekeeping.
- Maintain detailed records of test results and procedures.
- Collaborate with team members to ensure efficient workflow and accurate testing.
- Train new employees on lab procedures and safety protocols.
- Handle customer complaints and provide solutions in a timely manner.
- Perform quality control checks to ensure accuracy and reliability of test results.
- Develop and implement new testing methods to improve efficiency and accuracy.
- Conduct administrative tasks, including ordering supplies and managing inventory.
- Communicate with customers and third-party labs to request testing services.
R&D Seasonal Operations Aide: Cell Biology Lab Assistant
3 Years 5 Months- Created lab reports
- Lead weekly meetings
- Assisted with general lab duties, projects, and experiments.
- Monitored plant development and identified bacteria growth.
- Assisted with culture work and plant transfers.
- Prepared media and gained experience with flow cytometry and centrifuges.
- Supported implementation of lab projects and chemical inventory management.
- Assisted breeding teams, packed seeds, and managed seed inventory.
- Performed general agriculture work and greenhouse duties.
- Led Tomato Fruit Quality Lab (July 2019 - September 2019, seasonal).
- Trained new hires on basic lab knowledge and safety protocols.
- Basic knowledge of Excel, Access, Nav, and Microsoft Office.
Operations Seasonal
4 Months- Deseeded crops
- Assisted with pollination processes
- Supported plant production activities
- Handled sowing and transplanting tasks
- Treated seeds for optimal growth
- Conducted harvesting, sampling, and evaluation of tomatoes and other crops
MIS Specialist - Work Experience
5 Months- Provided phone assistance to clients
- Monitored and maintained MIS records for local offices to ensure accuracy and completeness
- Reviewed client documentation, including assessment and training packages, Supportive Service Requests, Allowances, and Timesheets
- Evaluated Work Experience and Classroom Training Packages
- Performed data entry for all MIS Tracking Systems
- Ensured compliance with client entrance procedures
Education
Business Management Associate Degree
Business Management Certificate
Skills
Highly Organized
Team Player
Dependable
Bilingual in English/Spanish (Fluent Oral and Written)
Strong Customer Service Skills
Fast Learner
Excellent Communication Skills
Disclaimer
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Adams Group
05.2025 - CurrentRead More
Lab Technician
06.2022 - 05.2025Read More
R&D Seasonal Operations Aide: Cell Biology Lab Assistant
HM Clause
01.2019 - 06.2022Read More
Operations Seasonal
Premium Packing Inc.
08.2018 - 12.2018Read More
MIS Specialist - Work Experience
California Human Development
06.2017 - 11.2017Read More
Dixon High School
Read More
Community College
Business Management Certificate
Read More
Community College
Business Management Associate Degree
Read More