DANIELA SOLIS
Waterville
Summary
Innovative Learning Experience & Curriculum Designer focused on digital learning ecosystems and workforce enablement. Translates complex concepts into structured learning experiences by integrating learning science, instructional technology, and business strategy. Develops scalable learning architectures that enhance learner engagement and improve operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning Experience Strategy & Digital Enablement
Independent Consultant
02.2025 - Current
- Guided 10+ professionals in transition to digital learning and EdTech environments through competency mapping and personalized learning pathways, enhancing their adaptability and skills.
- Collaborated with 10+ entrepreneurs to design scalable digital learning materials and structured online courses based on UX-for-learning principles, improving user experience and accessibility.
- Enabled 15-25% increase in operational efficiency for small businesses by facilitating AI tool adoption and learning enablement strategies.
- Supported 15+ educators across universities, institutes, and K-12 programs in curriculum adaptation and instructional planning, improving instructional clarity and learner engagement.
Account Expert | Customer Education & Digital Support
T-Mobile
Maine
02.2025 - 03.2026
- Handled high-volume frontline support, addressing 40 customer interactions daily on billing, services, and account management to enhance customer satisfaction.
- Educated customers on T-Mobile's digital ecosystem, including the mobile app and streaming benefits, enabling independent use of available features.
- Achieved 90-120% of monthly targets across key resolution indicators, ranking within the top 20% of performers nationally.
- Received Values in Action recognition for delivering exceptional service quality and contributed to team performance monitoring through effective reporting.
- T-Mobile is a major telecommunications company providing wireless voice, messaging, and data services.
Sales Support International | Global Accounts
Johnny's Selected Seeds
Maine
02.2024 - 02.2025
- Served as primary EN-ES liaison for 30+ international accounts across Latin America, Europe, and Asia, facilitating clear communication and support.
- Localized Spanish-language technical documentation for cultural accuracy and managed export documentation, minimizing cross-border delays.
- Executed daily operational tasks with precision and care.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Support Specialist | Territory & Institutional Accounts
Johnny's Selected Seeds
Maine
09.2023 - 01.2024
- Supported Spanish-speaking customers in key U.S. regions, contributing to ~20% increase in orders.
- Coordinated purchase orders and forecasting for universities and research institutions, ensuring alignment with agricultural education program needs.
- Assisted customers with product inquiries and order details.
- Collaborated with sales team to streamline order processing.
- Managed inventory levels to ensure product availability.
Bilingual Customer Support Specialist (EN-ES)
Johnny's Selected Seeds
Maine
03.2023 - 09.2023
- Assisted customers with product inquiries and order placements, ensuring timely resolutions to enhance customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Facilitated high-volume multilingual communication, enhancing support for operations teams through accurate internal translation.
- Maintained detailed records of customer interactions in CRM system, contributing to improved service tracking and follow-up.
Co-Founder | Learning & Digital Enablement
Dominio Digital Agency
Ecuador
11.2019 - 04.2023
- Guided teams in adopting digital operational systems, including structured CRM tracking, project coordination, and sales pipelines to enhance workflow.
- Facilitated live workshops and developed practical learning artifacts, such as CRM pipeline diagrams and operational playbooks, to support team efficiency.
- Designed workforce learning programs to address operational gaps, delivering 20 hours of applied learning across 7 organizations.
Digital Learning Lead & EFL/Social Studies Teacher
Alborada High School
Ecuador
01.2019 - 02.2022
- Transitioned K-12 institution serving 1,000+ students to digital learning ecosystem during COVID-19 shift to remote learning, ensuring continuity of education.
- Integrated Canvas LMS and Google Classroom, redesigning English and Social Studies curriculum to align with CEFR B1-C1 proficiency levels, enhancing student engagement.
- Developed digital learning systems for 200+ secondary learners and trained 30+ educators on effective LMS implementation and online classroom management.
Additional Education Experience
Ministry of Education & Cambridge School of Languages
Ecuador
08.2017 - 01.2019
- Delivered CEFR-aligned EFL instruction to children, teenagers, and public secondary students, fostering language acquisition and cultural awareness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision in a fast-paced environment.
Additional Education Experience
Universidad de Cuenca
Ecuador
03.2018 - 07.2018
- Coordinated instructional activities for Applied Linguistics courses, enhancing student engagement and learning outcomes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Masters in Education - Learning Design and Technologies
Arizona State University (ASU)
06-2026
MBA - Marketing & Strategic Management
Colorado Technical University
Bachelor of Education (B.Ed.) - English Language & Literature, Teacher Education
Universidad de Cuenca
Coursework - Corporate & Educational Law
Universidad Técnica Particular de Loja
Skills
- Learning experience design
- Instructional and curriculum design
- Digital learning ecosystems
- Learning management systems
- Virtual classroom management
- Gamification strategies
- Content development
- Project leadership
- Analysis and evaluation
- Market analysis
- Customer relationship management
- Bilingual communication and curriculum
- Cultural awareness
- Attention to detail
- Artificial intelligence expertise
- Adult education principles
- Age-appropriate education
Certification
- E-Learning Instructional Design and Development Certificate
- Google Digital Marketing Specialization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Learning Experience Strategy & Digital Enablement
Independent Consultant
02.2025 - Current
Account Expert | Customer Education & Digital Support
T-Mobile
02.2025 - 03.2026
Sales Support International | Global Accounts
Johnny's Selected Seeds
02.2024 - 02.2025
Sales Support Specialist | Territory & Institutional Accounts
Johnny's Selected Seeds
09.2023 - 01.2024
Bilingual Customer Support Specialist (EN-ES)
Johnny's Selected Seeds
03.2023 - 09.2023
Co-Founder | Learning & Digital Enablement
Dominio Digital Agency
11.2019 - 04.2023
Digital Learning Lead & EFL/Social Studies Teacher
Alborada High School
01.2019 - 02.2022
Additional Education Experience
Universidad de Cuenca
03.2018 - 07.2018
Additional Education Experience
Ministry of Education & Cambridge School of Languages
08.2017 - 01.2019
Masters in Education - Learning Design and Technologies
Arizona State University (ASU)
MBA - Marketing & Strategic Management
Colorado Technical University
Bachelor of Education (B.Ed.) - English Language & Literature, Teacher Education
Universidad de Cuenca
Coursework - Corporate & Educational Law
Universidad Técnica Particular de Loja