Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Open To Work

Daniela Sosa

Gilbert,USA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

SupervisorTransaction CoordinatorGeneralistCustomer Service RepresentativeManagement Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Gilbert, USA, US
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Results-driven operations management professional with a strong background in customer relations. Expertise in training and mentoring teams to achieve high levels of operational efficiency. Proven ability to enhance service delivery through effective communication and rigorous quality control practices.

Overview

21
21
years of professional experience

Work History

Supervisor

Phoenix Janitorial Services
11.2017 - 04.2026
  • Supervised daily janitorial operations, ensuring high cleanliness standards across sites.
  • Managed contract with another supervisor, overseeing employee training and enhancing team performance.
  • Coordinated scheduling for cleaning teams, improving operational flow and coverage.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Conducted inspections to maintain quality control of cleaning services provided.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Implemented best practices for waste disposal and recycling initiatives, promoting sustainability across sites.
  • Assisted in resolving client concerns regarding service delivery and quality issues.

Transaction Coordinator

National Cash Offer
07.2020 - 11.2020
  • Processed real estate transactions from initiation to completion, ensuring timely closings.
  • Coordinated communication between buyers and sellers to facilitate seamless transactions.
  • Ensured accuracy and completeness of contracts and agreements through thorough review.
  • Managed transaction documentation to ensure compliance with internal policies.
  • Organized property files, maintaining accurate records for all transactions.
  • Collaborated with various departments to enable seamless transaction execution.
  • Handled document preparation tasks, including recording deeds and mortgage releases.
  • Updated clients throughout transaction process via email and phone calls to enhance transparency.

Generalist

Avante Optics
Phoenix, USA
10.2011 - 10.2017
  • Coordinated special training events and prepared client kits to support engagement.
  • Managed all arrangements within budget to ensure high customer satisfaction.
  • Scheduled keynote speakers, contacted vendors, and arranged photography services.
  • Coded and submitted insurance claims while verifying patient eligibility.
  • Collaborated with team members to implement process improvements.
  • Facilitated communication between departments to streamline operations.
  • Organized work areas to support team productivity.
  • Designed wall-mounted displays for eyewear in front office setup.

Front Desk Assistant

Boys and Girls Club of Greater Scottsdale
Scottsdale, USA
05.2005 - 02.2009
  • Greeted and assisted members and visitors at front desk, creating a welcoming atmosphere that encouraged engagement.
  • Answered phone inquiries professionally, facilitating smooth communication between members and staff.
  • Managed phone calls and directed inquiries to appropriate staff members, enhancing communication flow.
  • Maintained a clean, organized front desk area for optimal visitor experience.
  • Aided students in homework completion, delivering tailored assistance to meet individual learning needs.
  • Organized games and taught good sportsmanship among members during gym activities.
  • Oversaw group of specific grade, ensuring all members received guidance and support.
  • Led by example as group leader, fostering a positive environment within the Boys and Girls Club.

Education

License - Real Estate

Arizona School of Real Estate
Gilbert, AZ
09-2021

Bachelor of Arts - Anthropology

Arizona State University
Tempe, AZ
01-2013

Skills

  • Operations management
  • Quality assurance
  • Process improvement
  • Project management
  • Inventory oversight
  • Customer relationship management
  • Performance management
  • Staff management and delegation
  • Operational efficiency
  • Problem solving
  • Analytical thinking
  • Effective communication
  • Written communication
  • Conflict resolution
  • Time management
  • Attention to detail
  • Customer service
  • Training and mentoring

References

Available upon request

Timeline

Transaction Coordinator

National Cash Offer
07.2020 - 11.2020

Supervisor

Phoenix Janitorial Services
11.2017 - 04.2026

Generalist

Avante Optics
10.2011 - 10.2017

Front Desk Assistant

Boys and Girls Club of Greater Scottsdale
05.2005 - 02.2009

License - Real Estate

Arizona School of Real Estate

Bachelor of Arts - Anthropology

Arizona State University

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Daniela Sosa