Daniela Tejeda
Moreno Valley,CA
Summary
Hardworking and reliable, providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Extremely self-motivated and goal-oriented
Offering strong organizational and communication skills, with readiness to learn and grow in clinical setting. Brings ability to manage schedules and patient information efficiently while maintaining high level of confidentiality.
Overview
6
6
years of professional experience
Work History
Behavior Technician
ABS Kids
12.2023 - 12.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted in development of therapeutic activities for patients.
Clinic Receptionist
HEALING TREE WELLNESS CENTER
01.2021 - 10.2023
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Organized patient files and medical records, resulting in easier access for clinic staff when needed.
Receptionist Supervisor
Planet Fitness
01.2019 - 12.2020
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Trained team members on new hotel services and products to support promotional efforts.
Education
Associate of Science -
Southwestern College
Chula Vista, CAYoga Teacher Certification -
Southwestern College
Chula Vista, CAHigh School Diploma -
Vista Del Lago High School
Moreno Valley, CA05-2018
Skills
- Bilingual
- Organized
- Efficient communicator
- Self-motivated
- Responsible
- Coachable
- Customer Service
- Active Listener
- Staff training
- Relationship building
- Conflict resolution
Languages
English
Spanish
Timeline
Behavior Technician
ABS Kids
12.2023 - 12.2024
Clinic Receptionist
HEALING TREE WELLNESS CENTER
01.2021 - 10.2023
Receptionist Supervisor
Planet Fitness
01.2019 - 12.2020
Associate of Science -
Southwestern College
Yoga Teacher Certification -
Southwestern College
High School Diploma -
Vista Del Lago High School
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