DANIELA TORRES
Mohegan Lake,NY
Summary
Accomplished Performance Improvement Specialist with a proven track record at Montefiore Medical Group, enhancing operational efficiency and patient care through expert project management and process improvement. Skilled in data analysis and collaborative facilitation, I have led significant advancements in healthcare systems, underpinned by EPIC proficiency and a commitment to leadership development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Performance Improvement Specialist
Montefiore Medical Group
Yonkers, NY
10.2023 - Current
- Lead large-scale meetings and collaboratives, ensuring effective communication and engagement across teams
- Manage multiple quality improvement projects using structured methodologies to enhance patient care and operational efficiency
- Analyze clinical and operational data to identify areas for performance enhancement
- Collaborate with multidisciplinary teams to implement process improvement strategies
- Facilitate training and workshops to support staff in quality improvement methodologies
- Develop and maintain project plans, timelines, and deliverables to ensure successful execution
- Monitor key performance indicators and develop reports to inform leadership decisions
Project Associate
Montefiore Medical Group
Yonkers, NY
02.2018 - 10.2023
- Managed project tasks and timelines for the successful implementation of Epic templates across 26 sites.
- Coordinated with cross-functional teams to ensure project milestones were met on time and within scope.
- Developed and tracked project schedules, ensuring resources were allocated effectively.
- Acted as a liaison between the VP, site teams, and technical stakeholders to facilitate communication and resolve issues.
- Organized and led meetings to review progress, address risks, and ensure alignment across teams.
- Supported the creation of training materials, and facilitated training to ensure seamless integration of new Epic templates.
- Monitored project performance, collected data, and provided regular updates to senior leadership.
Revenue Cycle Intern
VNS Health
New York, NY
06.2022 - 08.2022
- Researched information in electronic medical records to support billing and coding
- Reviewed pre-billing and unbilled reports to resolve errors
- Coordinated with Home Health teams for timely resolution of billing issues
Pre-Registration Senior Clerk
Montefiore Medical Group
Yonkers, NY
10.2015 - 02.2018
- Managed insurance verification for patients prior to their appointments, ensuring that accurate and timely information was recorded.
- Coordinated with insurance companies to resolve discrepancies and confirm coverage details.
- Processed patient registration data, including demographics, insurance, and medical history, ensuring completeness and accuracy.
- Collaborated with billing and scheduling teams to ensure seamless registration and insurance verification workflows.
Education
Master of Science - Organizational Leadership
Manhattan University
New York, NY02.2025
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY08.2022
Skills
- Project Management
- Process Improvement
- Large-Scale Meeting Facilitation
- Collaborative Facilitation
- Healthcare Systems
- EPIC Proficiency
- Data Analysis
- Reporting
- Microsoft Office Suite
- Training
- Leadership Development
Certification
- Institute for Healthcare Improvement (IHI), Certification in Performance Improvement
- Binghamton University, Six Sigma Green Belt Certification
- Cornell University, Therapeutic Crisis Interaction, 2013
- The City College of New York, Nurses Aid, 2014
Timeline
Performance Improvement Specialist
Montefiore Medical Group
10.2023 - Current
Revenue Cycle Intern
VNS Health
06.2022 - 08.2022
Project Associate
Montefiore Medical Group
02.2018 - 10.2023
Pre-Registration Senior Clerk
Montefiore Medical Group
10.2015 - 02.2018
Master of Science - Organizational Leadership
Manhattan University
Bachelor of Science - Health Services Administration
Lehman College
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