Cynthia Henley, RN, BSN
Fairfax,VA
Summary
Organized, dependable and personable candidate successful at managing multiple priorities with a positive attitude and close attention to detail. Willingness to take on added responsibilities to meet team goals. Existing knowledge of Quality Insights, Inc. and the Department of Veteran Affairs will assist in laying the foundation for a seamless transition to this position.
Overview
25
25
years of professional experience
Work History
Performance Improvement Specialist
Department Of Veteran Affairs
01.2020 - Current
- Serves as Primary External Peer Review Program (EPRP) Liaison with very well-versed knowledge of EPRP, eQM, HEDIS and VHA metrics and documentation requirements.
- Analyzes data to identify root causes of problems and recommend corrective actions.
- Collaborates with stakeholders to provide project management expertise including guidance in identification of opportunities for process improvement, developing timelines, action plans and training materials to accomplish their goals.
- Develops customized reports, summarizing and presenting data in visually appealing format.
- Identifies patterns and trends in large data sets and provides actionable insights.
- Provides technical support for troubleshooting analytics and reporting issues.
- Performs approximately 325 required medical record audits monthly to ensure compliance with VHA Directive related to timely notification of test results. Additional medical records are audited monthly based on EPRP Data Accountability Checklist 'Fall-outs' to ensure accuracy of reported failure and to determine root causes and trends.
- Continually strives to maintain Joint Commission preparedness and assists with coordinating survey day activities.
Supervisory Nurse, Primary Care Clinic
Dept Of Defense/Army
01.2015 - 01.2020
- Oversees scope of practice and provision of nursing services by 35 - 45 nurses within the ambulatory clinic.
- Provides the full range of supervisory duties to include personnel and resource management.
- Implements evidence based nursing practice, performance/quality improvement principles, utilization and budget management, The Joint Commission preparedness and staff education and competency validation.
- Advises senior leadership on nursing matters.
- Reviews, recommends changes and assists in the development of regulations and standard operating procedures.
- Optimizes unit performance by ensuring incorporation of relevant HEDIS measures into every day practice, monitoring access to care and other organizationally directed initiatives.
- Audits medical records to ensure staff compliance with accepted medical record practices and implementation of clinical quality measures.
Population Health Nurse/Primary Care Clinic
Dept Of Defense/Army
11.2013 - 01.2015
- Manages health metrics and outcomes of primary care population.
- Serves as Clinical Practice Guideline coordinator, implementing clinical practice guidelines to support Army Medical prevention and disease management-based population health initiatives through consultation and collaboration with stakeholders.
- Manages Military Health System Population Health Portal and related automated population health web-based applications and outcomes data to determine program needs.
- Provides education to Healthcare Providers and clinical support staff to ensure familiarity with HEDIS measures and recommended prevention initiatives.
Nurse Educator
Dept Of Defense/Army
02.2012 - 11.2013
- Organized short-term educational programs such as lectures and workshops to address specific clinical topics.
- Assessed educational needs of trainees and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
- Participated in performance/quality improvement programs and Joint Commission preparedness activities.
- Successfully case managed large Tobacco Use Cessation program with intensive follow up, Latent Tuberculosis program and STI program.
- Responsible for planning and implementing annual Influenza Immunization campaign.
- Successfully applied Project Management skills to plan, organize and implement large scale health fairs and events.
- Briefed items of interest to Command regarding preventative health activities and public health concerns.
Community Health Nurse
Dept Of Defense/Air Force
11.1999 - 02.2012
- Administered comprehensive nursing clinical prevention and case management services to high risk maternal-child families to prevent child/spouse abuse, primarily through home visits to high risk families.
- Provided in-service education to professionals and paraprofessionals on effects of family maltreatment on health of family unit.
- Provided in-home educational services on variety of topics including parenting skills, effective communication, management of gestational diabetes and newborn care.
- Successfully maintained preparedness for various inspections including Air Force Health Services Inspections and The Joint Commission.
- Attended educational workshops to maintain current competency and licensure in nursing specialty as well as traveling to relevant conferences to increase knowledge.
Education
Bachelor of Science - Nursing
Valdosta State University
Valdosta, GASkills
- In-depth knowledge of Veteran Health Administration electronic medical record (CPRS and VISTA), Defense Health Agency electronic medical record (AHLTA and CHCS), and Joint Legacy Viewer (JLV)
- Familiarity with Quality Insights, Inc data abstraction tools including instrument questions and scoring algorithms
- Familiarity with Quality Insights, Inc Data Accountability checklists, Exit reports and Case Level reports
- Well-versed in Quality Improvement techniques and practices such as Lean methodology and PDSA/Shewhart cycle with daily application of knowledge
- Trained in Prosci Change Management principles, Motivational Interviewing, Transformational Coaching and High Reliability Organization principles
- Proficient in use of Microsoft programs including Outlook, Word, Excel, PowerPoint, Publisher and Teams, as well as multiple internet browsers and Video Communication tools such as Webex by Cisco and Zoom
Timeline
Performance Improvement Specialist
Department Of Veteran Affairs
01.2020 - Current
Supervisory Nurse, Primary Care Clinic
Dept Of Defense/Army
01.2015 - 01.2020
Population Health Nurse/Primary Care Clinic
Dept Of Defense/Army
11.2013 - 01.2015
Nurse Educator
Dept Of Defense/Army
02.2012 - 11.2013
Community Health Nurse
Dept Of Defense/Air Force
11.1999 - 02.2012
Bachelor of Science - Nursing
Valdosta State University
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