Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Torres

Miami,FL

Summary

Dynamic and detail-oriented professional with extensive experience in customer service, scheduling, insurance authorization, and payment processing, actively seeking a part-time server position while pursuing academic goals. Proven ability to multitask and thrive in high-volume environments while consistently delivering exceptional customer experiences. A strong commitment to fostering positive interactions and ensuring client satisfaction drives a passion for creating memorable dining experiences. Eager to leverage skills in a fast-paced setting that values teamwork and dedication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scheduler III

Baptist Health
01.2025 - Current
  • Manage scheduling for multiple departments and patients with efficiency and accuracy
  • Verify insurance coverage, coordinate authorizations
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

Secretary

MDPD
01.2024 - 01.2025
  • Provided administrative support and organized documentation for law enforcement operations
  • Maintained confidentiality and handled high-volume communication
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.

Treatment Coordinator

Kendall Pediatric Dentistry
01.2023 - 01.2024
  • Assisted families with treatment planning, appointments, billing, insurance verification, and authorizations
  • Checked patients in/out and processed payments efficiently
  • Delivered excellent customer service in a fast-paced pediatric setting
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.

Treatment Coordinator

Overseas Dental
01.2022 - 01.2023
  • Coordinated international patient treatments, scheduling logistics, insurance verification, and authorizations
  • Checked patients in/out and handled billing and payments
  • Provided guidance and support to patients traveling for care

Medical Assistant

Gutleber Medical Group
01.2021 - 01.2022
  • Assisted physicians with patient care, documentation, and appointment preparation
  • Verified insurance coverage, obtained authorizations, checked patients in/out, and processed payments
  • Ensured compliance with medical standards and accurate billing
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Receptionist

Dunys Unisex
01.2020 - 01.2021
  • Managed front desk operations, checked in/out clients, and processed payments
  • Delivered friendly and efficient customer service in a busy salon environment

Education

Bachelor's Degree - Nursing

West Coast University
Miami, FL
05.2027

Skills

  • Insurance verification & authorization
  • Team collaboration
  • Attention to detail
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Problem-solving
  • Medical terminology

Certification

  • Certified Medical Assistant


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Scheduler III

Baptist Health
01.2025 - Current

Secretary

MDPD
01.2024 - 01.2025

Treatment Coordinator

Kendall Pediatric Dentistry
01.2023 - 01.2024

Treatment Coordinator

Overseas Dental
01.2022 - 01.2023

Medical Assistant

Gutleber Medical Group
01.2021 - 01.2022

Receptionist

Dunys Unisex
01.2020 - 01.2021

Bachelor's Degree - Nursing

West Coast University

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