Michaela Post

-Coordinate and schedule gastrointestinal procedures including colonoscopies and endoscopies, ensuring efficient use of provider and facility availability.

-Prepare and distribute detailed procedure instructions and preparation materials to patients, improving readiness and reducing cancellations.

-Verify and update patient insurances, medication lists, and medical records to ensure accuracy and compliance.

-Initiate and track insurance authorizations and obtain necessary medical clearances (cardiac, neurology, medication-related, etc.)

-Serve as a primary point of contact for patient inquiries, providing clear guidance and support throughout the scheduling process.

-Collaborate with physicians, clinical staff, and external procedure facilities to maintain full schedules and seamless patient care coordination.

-Ensure all pre-procedure requirements are completed in a timely manner to support high-quality patient outcomes.

-Verify insurance eligibility and benefits, ensuring accurate patient billing and financial transparency.

-Estimated co-pays and out-of-pocket costs to support informed patient decision-making.

-Managed patient intake and served as the primary contact for phone and in-office inquires.

-Processed insurance claims daily, ensuring timely reimbursement and accurate documentation.

-Collaborated with providers to address patient needs and support overall office operations.

-Coordinated appointment schedules and prepared materials for upcoming visits to maintain workflow efficiency.

-Conducted patient and insurance verifications to ensure regulatory compliance.

-Facilitated insurance approvals and educated patients on equipment usage.

-Maintained accurate patient records while adhering to HIPAA standards.

-Assisted with inventory management, product assembly and pricing.

-Assisted beneficiaries with Medicaid enrollment, ensuring accurate and complete applications.

-Documented interactions and maintained detailed records.

-Provided guidance on Medicaid policies and eligibility requirements.

-Maintained strict adherence to HIPAA and data privacy standards.