Alexis Glover
Charleston,SC
Summary
Versatile Procedure Scheduler with a strong focus on optimizing workflows and delivering exceptional administrative support. Known for effective communication and maintaining compliance, ready to contribute to improved patient scheduling processes and operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Procedure Scheduler
Charleston Gastroenterology
Charleston, South Carolina
09.2021 - Current
- Scheduled patient procedures efficiently and accurately, ensuring seamless operations.
- Coordinated scheduling for multiple physicians, effectively balancing patient needs with provider availability.
- Communicated appointment changes promptly to patients and staff, minimizing disruptions.
- Managed multiple queues simultaneously while ensuring timely response times.
- Resolved conflicts between patient needs and provider availability.
- Collaborated with medical staff to optimize scheduling workflows.
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Processed cancellations and reschedules within required timeframes.
- Maintained communication with providers, nurses, and other staff members on a daily.
- Facilitated telehealth service scheduling, enhancing patient access to medical consultations.
- Ensured compliance with healthcare regulations in scheduling processes, maintaining high operational standards.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted patients in understanding preparation instructions for procedures.
- Facilitated financial transactions for patient accounts.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Emergency Room Technician
Roper St. Francis - Charleston, SC
Charleston, South Carolina
04.2017 - 09.2021
- Assessed patient conditions and prioritized care in high-pressure situations.
- Assisted medical staff with procedures and patient management tasks.
- Maintained cleanliness and organization of emergency room equipment and supplies.
- Monitored vital signs and documented changes in patient status accurately.
- Collaborated with team members to ensure efficient workflow during emergencies.
- Operated medical equipment, ensuring proper function and safety standards were met.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Safely transferred patients to wheelchairs or stretchers for transportation to other departments.
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Took blood pressure measurements and reported to the nurse or physician if above or below normal levels.
Clinical Assistant
Eyecare Specialties Of Charleston
Charleston, South Carolina
12.2015 - 04.2017
- Assisted doctors during eye examinations and procedures.
- Educated patients on eyewear options and proper care techniques.
- Conducted preliminary tests using diagnostic equipment and tools.
- Ensured cleanliness and organization of examination rooms and equipment.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Provided education to patients on health topics and preventive care measures.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Managed patient records, including medical history and test results.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Assisted physicians with minor surgical procedures.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
Education
Some College (No Degree) - Health Sciences
Trident Technical College
Charleston, SCHigh School Diploma -
West Ashley High School
Charleston, SCSkills
- Patient scheduling
- EHR management
- Healthcare compliance
- Telehealth coordination
- Conflict resolution
- Patient care coordination
- Customer service
- Effective communication
- Attention to detail
- Medical terminology
- HIPAA compliance
- Critical thinking
- Heartsaver CPR AED
- Multitasking
Certification
- CPR certified
Timeline
Procedure Scheduler
Charleston Gastroenterology
09.2021 - Current
Emergency Room Technician
Roper St. Francis - Charleston, SC
04.2017 - 09.2021
Clinical Assistant
Eyecare Specialties Of Charleston
12.2015 - 04.2017
Some College (No Degree) - Health Sciences
Trident Technical College
High School Diploma -
West Ashley High School