Juana Rios-Rendon
Holland
Summary
Proven Procedure Scheduler at Holland Hospital General Surgery, adept in HIPAA compliance and patient coordination. Excelled in managing complex schedules with precision, ensuring physician availability and enhancing patient service standards. Demonstrated expertise in insurance verification and customer service, contributing to efficient billing processes and patient satisfaction. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
14
14
years of professional experience
Work History
Procedure Scheduler
Holland Hospital General Surgery
03.2010 - Current
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
Medical Assistant Certificate - Medical Assisting
Everest Institute - Grand Rapids
Grand Rapids, MI11.2009
High School Diploma -
Zeeland High School
Zeeland06.1987
Skills
HIPAA Compliance
Patient coordination
Insurance Verification
Data entry proficiency
Appointment Setting
Patient confidentiality
Appointment Coordination
Reception oversight
Customer Service
Insurance Authorizations
Languages
Spanish
Native or Bilingual
Timeline
Procedure Scheduler
Holland Hospital General Surgery
03.2010 - Current
Medical Assistant Certificate - Medical Assisting
Everest Institute - Grand Rapids
High School Diploma -
Zeeland High School
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