Renee Spurgeon
Newark,TX
Summary
Dynamic Procedure Scheduler with a proven track record in enhancing patient satisfaction through meticulous appointment management and effective communication. Skilled in HIPAA compliance and insurance verification, I excel in fostering teamwork and streamlining processes, ensuring a seamless experience for patients and staff alike.
Overview
23
23
years of professional experience
Work History
Procedure Scheduler
Spine Team Texas
04.2010 - 07.2025
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
Optical Manager
Eye Masters
12.2009 - 04.2010
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Medical Records Specialist
Texas Back Institute Ppa
02.2007 - 12.2009
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
Medical Front Office Receptionist
Dr. Kent Patrick -Spine Surgeon
03.2002 - 01.2006
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Sacramento High School
Sacramento, CA06-1987
Skills
- HIPAA compliance
- Patient support coordination
- Insurance verification
- Patient appointment management
- Attention to detail
- Detail-oriented
- AthenaHealth
- Microsoft office
Timeline
Procedure Scheduler
Spine Team Texas
04.2010 - 07.2025
Optical Manager
Eye Masters
12.2009 - 04.2010
Medical Records Specialist
Texas Back Institute Ppa
02.2007 - 12.2009
Medical Front Office Receptionist
Dr. Kent Patrick -Spine Surgeon
03.2002 - 01.2006
Sacramento High School
Similar Profiles
Allison NealAllison Neal
Medical Assistant at Spine Team TexasMedical Assistant at Spine Team Texas
ROXANNE NELSONROXANNE NELSON
Medical Assistant at Spine Team TexasMedical Assistant at Spine Team Texas
Bailey LombardBailey Lombard
Physician Liaison at Spine Team TexasPhysician Liaison at Spine Team Texas
Cesar UriasCesar Urias
UH-60M Helicopter Maintainer at US ArmyUH-60M Helicopter Maintainer at US Army
Carlos X. MatosCarlos X. Matos
Volunteer at Church SchoolVolunteer at Church School