Daniela Torrez
San Jose
Summary
Experienced Customer Service Representative with a strong background in telephone customer service, sales, technical support, and customer care. Dedicated to providing exceptional service and efficiently resolving customer issues. Seeking to leverage proven skills and expertise to contribute to company success in a Scheduling or Customer Support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Canyon Springs Post-Acute Care
San Jose
11.2024 - Current
- Assisting nurses with daily patient care tasks, including wound care and hygiene support.
- Vital sign checks, including blood pressure and temperature readings.
- Documentation of patient information accurately in electronic health records.
- Answering call lights promptly, ensuring timely responses to patient requests.
- Monitoring vital signs, reporting any changes to nursing staff immediately.
- Supporting patient mobility and transportation within facility.
- Provided companionship by listening to patients' concerns, fostering a positive atmosphere.
- Collaborated with healthcare team to develop and implement effective patient care plans.
Order fulfillment clerk
Cura Resource group, LLC
San Jose
01.2022 - 09.2024
- Set up warehouse staging and picking areas while making sure all areas are fully stocked before opening, picking all orders in correct order via NTS, making sure each order is handed to the correct client, assisted in receiving product and inventory, and making sure the warehouse is cleaned and organized.
Warehouse associate
Amazon
San Jose
10.2022 - 06.2023
- Gets orders ready for customers in a faced paced work environment, receive and prepare inventory for delivery, using smart phones to scan, sort, and problem solve, making sure each package is treated with care so it gets nicely to customer.
ambassador
Noodles&Company
San Jose
02.2020 - 12.2021
- As an ambassador, I was a cashier and spent most of my time upfront ringing up customers and garnishing their orders, I was also responsible for the back of the house which is dishes and floors, keeping the restaurant clean and sanitized
- I worked there during COVID so sanitizing was a priority every hour.
Education
Certified Nursing Assistant-CNA
CAL ACE NURSING SCHOOL
Milpitas, CA10.2024
High School Diploma -
Central High School
Morgan Hill12.2021
Skills
- Care provision and monitoring
- Service delivery excellence
- Communication proficiency
- Collaborative teamwork
- Efficient time management
- Problem resolution skills
- BLS Certification
- Daily living support (ADL)
- Assistance to staff members
- Emotional support provision
- Hygiene maintenance assistance
- Mobility facilitation skills
- Compliance with regulations
- Charting accuracy and assessments
- Motivation techniques
- Alzheimer's care knowledge
- Protocol safety adherence
- Clinical skillset
- Confidentiality assurance
- Customer service
- Team collaboration
- Communication skills
- Patient care
- Vital signs monitoring
- Feeding assistance
- Healthcare ethics
Certification
Nursing assistant training program with Cal Ace Nursing Academy
Timeline
Certified Nursing Assistant
Canyon Springs Post-Acute Care
11.2024 - Current
Warehouse associate
Amazon
10.2022 - 06.2023
Order fulfillment clerk
Cura Resource group, LLC
01.2022 - 09.2024
ambassador
Noodles&Company
02.2020 - 12.2021
Certified Nursing Assistant-CNA
CAL ACE NURSING SCHOOL
High School Diploma -
Central High School