Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Daniela Vasquez

Odessa,Texas

Summary

Resourceful Member Experience Specialist known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance membership satisfaction and retention. Excel in communication, empathy, and problem-solving skills, ensuring positive interactions and outcomes with members.

Overview

4
4
years of professional experience

Work History

Member Experience Specialist

Southwest Heritage Credit Union
Odessa, TX
09.2022 - 10.2024
  • Provided prompt support to members through various communication channels.
  • Resolved member issues efficiently using company systems and maintained accurate records.
  • Educated members on product features to enhance engagement and understanding.
  • Conducted follow-ups to ensure timely resolution of member concerns.
  • Collaborated with team members to improve overall member experience.
  • Maintained a welcoming environment by greeting members and addressing needs promptly.
  • Delivered exceptional customer service, addressing inquiries and resolving issues swiftly.

Enrollment Specialist

Select Quote
07.2021 - 01.2022
  • Streamlined office operations by managing inbound and outbound calls, filing documents, and scheduling appointments.
  • Produced patient statements to improve billing accuracy and efficiency.
  • Ensured compliance with HIPAA regulations to protect confidentiality of sensitive information.
  • Verified and entered comprehensive patient data and insurance details for billing processes.
  • Completed 10-hour shifts from Monday through Saturday to fulfill service requirements.
  • Guided clients through plan options, promoting informed decision-making and satisfaction.
  • Managed documentation while maintaining adherence to industry regulations and standards.
  • Collaborated with cross-functional teams to enhance enrollment procedures and minimize delays.

Educational Tutor

Boys & Girls Club
10.2020 - 04.2021
  • Coordinated office duties including filing, scheduling, and data entry to ensure efficiency.
  • Facilitated group activities that enhanced social skills and fostered collaboration.
  • Resolved obstacles for students, parents, and teachers to promote a supportive environment.
  • Organized tutoring sessions that encouraged positive learning experiences.
  • Collaborated with parents and staff to address and overcome student challenges.
  • Presented workshops and academic support sessions for small groups to improve understanding.
  • Utilized technology in tutoring to diversify learning methods and engagement.

Education

High School -

Permian High School
Odessa, TX
05.2019

Some College (No Degree) - Chemical Engineering

University of Texas Permian Basin
Odessa, TX

Skills

  • Microsoft Office proficiency
  • HIPAA compliance
  • Team collaboration
  • Member engagement
  • Time management
  • Communication skills
  • Payment processing
  • Call center operations
  • Data management
  • Typing speed 45-50 wpm

Languages

English, Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Member Experience Specialist

Southwest Heritage Credit Union
09.2022 - 10.2024

Enrollment Specialist

Select Quote
07.2021 - 01.2022

Educational Tutor

Boys & Girls Club
10.2020 - 04.2021

High School -

Permian High School

Some College (No Degree) - Chemical Engineering

University of Texas Permian Basin

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