Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Velazquez

Houston,TX

Summary

Dependable and adaptable professional with a strong ability to learn new technologies quickly and thrive in fast paced, high-pressure environments. I brings a calm, empathetic approach to problem-solving and communication, with a genuine commitment to supporting others and delivering high quality service.

Overview

6
6
years of professional experience

Work History

Funeral Arranger

SCI
04.2025 - Current
  • Assisted families in selecting funeral services and products to meet their needs.
  • Maintained accurate records of arrangements and client interactions.
  • Facilitated communication between families and service providers for seamless operations.
  • Greeted clients warmly, providing compassionate assistance during difficult times.
  • Participated in ongoing training to improve customer service skills and knowledge base.
  • Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
  • Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
  • Assisted clients in selecting appropriate memorial products such as caskets, urns, and keepsakes to honor their loved ones'' memory.

Funeral Assistant/Front Desk Receptionist

SCI
09.2022 - 01.2025
  • Coordinated logistics for funeral services, ensuring smooth execution of events.
  • Maintained cleanliness and organization of funeral home facilities and equipment.
  • Conducted administrative tasks, including filing paperwork and processing payments.
  • Collaborated with team members to uphold high standards of customer care.
  • Adapted quickly to changing schedules and client needs during services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Provided personal assistance, emotional support and personal care to clients.

Sales Associate

Cricket Wireless
06.2021 - 10.2022
  • Resolved customer inquiries and complaints promptly, improving satisfaction ratings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided product knowledge to customers.

Retail Sales Associate

OfficeMax
03.2020 - 05.2021
  • Developed product knowledge to effectively communicate features and benefits to customers.
  • Monitored sales floor activities to maintain store organization, cleanliness, and compliance with safety standards.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

High School Diploma -

North Shore Senior High School
Houston, TX
07-2021

Skills

  • Sales and marketing
  • Valid Texas driver's license
  • Knowledge of Microsoft Word
  • Customer education
  • Life insurance license

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Funeral Arranger

SCI
04.2025 - Current

Funeral Assistant/Front Desk Receptionist

SCI
09.2022 - 01.2025

Sales Associate

Cricket Wireless
06.2021 - 10.2022

Retail Sales Associate

OfficeMax
03.2020 - 05.2021

High School Diploma -

North Shore Senior High School

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Daniela Velazquez