Daniela Vera-Martinez
Charlotte,NC
Summary
Authorized to work in the US for any employer Well-qualified customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Berkshire
04.2023 - Current
- Presenting apartments to prospective clients in a persuasive manner
- Keeping up with leads
- Show vacant units to prospects
- Maximized occupancy through sales techniques and customer service
- Assisted in community advertising preparation and maintain required online postings
- Prepared, certified and maintained complete resident files in CRM
Server
North Italia
05.2022 - 04.2023
- Perform bottle service
- Obtain detailed knowledge of full menu
- Serve guests with care
- Obtain running side work while providing great service
- Run food to work as a team
- Full hands in , full hands out
Cocktail Server
Pins Mechanical Co
02.2022 - 07.2022
- Take and serve orders
- Upsell
- Able to multitask effectively in a high-pressure fast-paced working environment
- Obtain knowledge of drink menu as well as other well-known alcoholic beverages
- Take precautions when needed
- Work as a team to make sure everything is done correctly and efficiently
Confirmation Specialist/Marketer
Homefix Custom Remodeling
04.2021 - 02.2022
- Analyze appointments
- Confirm leads are up to par
- Keep up with emails
- Dial and answer calls efficiently and accordingly
- Convince others of products even when uninterested
- Lead generation
- Managed over 50 customer calls per day
- Increased sales by 10%
- Performed higher than average leading to immediate promotion
Server
Tipsy Taco
04.2021 - 10.2021
- Providing excellent and quick
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Deep cleaned my section
- Prepped and did said cut work
- Server
Server
First Watch
07.2020 - 05.2021
- Providing excellent and quick customer service
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Deep cleaned my section
- Prepped and did said cut work
- Take Out Specialist/ Server OPD/Host
Server OPD/Host
P.F. Chang's China Bistro, Inc
02.2020 - 05.2021
- Providing extraordinary customer service
- Handled guest complaints
- Maintaining a positive dining experience for all restaurant patrons
- Created repeat business by developing long-term relationships with regular customers
- Enforced safety procedures in accordance with facility policies and government regulations
- Prep and portion sauces
Head Server/Manager
South Philly Cheesesteaks
04.2019 - 02.2020
- Providing excellent and quick customer service
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Deep cleaned my section
- Prepped and did said cut work
Education
Associate's degree - AA
Trident Technical College
Charleston, SCHigh school diploma -
Hanahan High School
Hanahan, SC06.2019
Skills
- Outgoing
- Keep calm under stress
- Adapt Quickly
- Multitasking
- Cash Handling
- Restaurant Experience
- Serving Experience
- Marketing
- Sales
- Lead generation
- Assessments
- Work style: Reliability — Proficient
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Berkshire
04.2023 - Current
Server
North Italia
05.2022 - 04.2023
Cocktail Server
Pins Mechanical Co
02.2022 - 07.2022
Server
Tipsy Taco
04.2021 - 10.2021
Confirmation Specialist/Marketer
Homefix Custom Remodeling
04.2021 - 02.2022
Server
First Watch
07.2020 - 05.2021
Server OPD/Host
P.F. Chang's China Bistro, Inc
02.2020 - 05.2021
Head Server/Manager
South Philly Cheesesteaks
04.2019 - 02.2020
Associate's degree - AA
Trident Technical College
High school diploma -
Hanahan High School
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