Daniela Villada
Revere,MA
Summary
Hardworking and trustworthy individual who is capable of working individually or in a team-oriented environment. Very efficient in multitasking and maintaining a calm environment in high-pressure, fast-paced situations to serve customer needs and deliver exceptional service. Constant desire to learn new things and take on new challenges. Takes pride in responsibility, commitment, loyalty, ability to work as a team member, excellent interpersonal relationships, and ability to follow and comply with policies and regulations.
Overview
3
3
years of professional experience
Work History
Front Counter Staff Member
Tatte Bakery And Cafe
Boston, MA
08.2022 - Current
- Engaging, warm, and welcoming communication skills and presence
- Assisted customers in selecting items from the bakery counter.
- Packaged bakery items for customers and Processed cash, credit card, and check transactions accurately and efficiently.
- Greeted customers warmly and provided helpful service.
- Checked expiration dates on products to ensure freshness.
- Resolved customer disputes in a timely manner while following company policy guidelines.
- Kept records of inventory levels, restocked supplies when needed.
Administrative Assistant
Santa Maria Mudanzas
Medellin, Colombia
01.2021 - 07.2024
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
- Coordinated activities between various departments to ensure timely completion of projects.
- Conducted research into new market opportunities and potential clients.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Commercial Advisor
Fenalco Antioquia
- Negotiation with entrepreneurs for the contracting of the services offered by the company.
- Prepared reports on market trends, competitive activities, pricing strategies, customer feedback.
- Implemented commercial strategies established by company objectives targeting growth opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified new business opportunities through research and market intelligence.
Education
BBA - Business Administration
Universidad Católica Luis Amigo
Columbia, CA12-2021
Certification in Human Resource -
Universidad Pontificia Bolivariana
Colombia07-2020
High School Diploma -
CEFA
Colombia12-2010
Skills
- Language: Fluent in Spanish
- Verbal Communication
- Customer Service
- Client Relationship Management
- Business Planning
- Cash Handling
- Skills in management systems (MS Office,Google Suite,Ultipro, Asana)
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Front Counter Staff Member
Tatte Bakery And Cafe
08.2022 - Current
Administrative Assistant
Santa Maria Mudanzas
01.2021 - 07.2024
Commercial Advisor
Fenalco Antioquia
BBA - Business Administration
Universidad Católica Luis Amigo
Certification in Human Resource -
Universidad Pontificia Bolivariana
High School Diploma -
CEFA