Michael Boccella
Pottstown,PA
Overview
16
16
years of professional experience
Work History
Front Counter Staff Member
Boccella's Service Center Inc
Gilbertsville, PA
01.2010 - 10.2025
- Assisted customers with inquiries and transactions, ensuring a positive experience.
- Maintained cleanliness and organization of front counter area to enhance efficiency.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Collaborated with team members to resolve customer issues promptly and effectively.
Customer Service Representative
Ron Jon Surf Shop
Ocean City, MD
06.2025 - 08.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract and engage customers effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out processes.
- Collaborated with team members to meet sales goals and improve customer service quality.
- Monitored inventory levels and restocked shelves promptly to optimize product availability.
- Handled customer complaints professionally, providing solutions to foster customer loyalty.
- Conducted regular store cleanliness checks, ensuring a welcoming environment for shoppers.
- Participated in training sessions to develop product knowledge and sales techniques effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Host/ Food Runner/Expo Runner
Fast Eddie's Corner Bar and Grille
Ocean City, MD
06.2024 - 08.2024
- Welcomed guests and facilitated smooth seating arrangements in high-traffic environments.
- Managed reservation system to optimize table turnover and enhance guest experience.
- Assisted in training new hosts on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Monitored dining area for cleanliness, ensuring adherence to health and safety regulations.
- Provided exceptional customer service by addressing guest inquiries and resolving issues effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Pottsgrove High School -Graduate May 2026
Pottstown, PASkills
- Team player
- Excellent work ethic
- Effective communication
- Cash handling
- Accuracy and efficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Customer Service Representative
Ron Jon Surf Shop
06.2025 - 08.2025
Host/ Food Runner/Expo Runner
Fast Eddie's Corner Bar and Grille
06.2024 - 08.2024
Front Counter Staff Member
Boccella's Service Center Inc
01.2010 - 10.2025
High School Diploma -
Pottsgrove High School -Graduate May 2026