Overview
Work History
Education
Skills
Timeline
Generic

Michael Boccella

Pottstown,PA

Overview

16
16
years of professional experience

Work History

Front Counter Staff Member

Boccella's Service Center Inc
Gilbertsville, PA
01.2010 - 10.2025
  • Assisted customers with inquiries and transactions, ensuring a positive experience.
  • Maintained cleanliness and organization of front counter area to enhance efficiency.
  • Operated point-of-sale system for accurate transaction processing and cash handling.
  • Collaborated with team members to resolve customer issues promptly and effectively.

Customer Service Representative

Ron Jon Surf Shop
Ocean City, MD
06.2025 - 08.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays to attract and engage customers effectively.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient check-out processes.
  • Collaborated with team members to meet sales goals and improve customer service quality.
  • Monitored inventory levels and restocked shelves promptly to optimize product availability.
  • Handled customer complaints professionally, providing solutions to foster customer loyalty.
  • Conducted regular store cleanliness checks, ensuring a welcoming environment for shoppers.
  • Participated in training sessions to develop product knowledge and sales techniques effectively.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Host/ Food Runner/Expo Runner

Fast Eddie's Corner Bar and Grille
Ocean City, MD
06.2024 - 08.2024
  • Welcomed guests and facilitated smooth seating arrangements in high-traffic environments.
  • Managed reservation system to optimize table turnover and enhance guest experience.
  • Assisted in training new hosts on operational procedures and customer service standards.
  • Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
  • Monitored dining area for cleanliness, ensuring adherence to health and safety regulations.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues effectively.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Pottsgrove High School -Graduate May 2026
Pottstown, PA

Skills

  • Team player
  • Excellent work ethic
  • Effective communication
  • Cash handling
  • Accuracy and efficiency
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Customer Service Representative

Ron Jon Surf Shop
06.2025 - 08.2025

Host/ Food Runner/Expo Runner

Fast Eddie's Corner Bar and Grille
06.2024 - 08.2024

Front Counter Staff Member

Boccella's Service Center Inc
01.2010 - 10.2025

High School Diploma -

Pottsgrove High School -Graduate May 2026
Michael Boccella