Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela A. Lopez

Laredo,TX

Summary

Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology and anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

InterAmerican Foods - La Moderna USA
Laredo , TX
01/09/23 - Current
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Nursing School

Texas A&M International University, Rec Center
Laredo, TX
08.2021 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Responded promptly to any emergency situations that arose within the facility.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Scheduled evaluations and procedures for patients.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • CLINICALS IN MED-SURG UNIT 2 @ Doctors Hospital Of Laredo

Traffic Control Supervisor

AFS FORWARDING
LAREDO, TX
09.2014 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with the Accounting Department and accountant to coordinate field training on and off job sites.
  • Work together with the accounting department for stability in freight prices and request spare parts for trucks.

Education

Associate of Science - Sciences

Laredo College
West End Washington St, Laredo, TX 78040
12-2020

Skills

  • Regulatory Compliance
  • Account Reconciliation
  • Invoice Verification
  • Customer Service
  • Data Analysis
  • Invoicing and Billing
  • Administrative Support
  • Data Entry
  • Emergency Response
  • Basic nursing care
  • Data Collection
  • Patient Services
  • Blood Glucose Monitoring
  • File Maintenance
  • Data Management
  • Inbound Calls
  • Office Administration
  • Inventory Control
  • Patient Charting
  • Scheduling

Languages

English
Professional
Spanish
Full Professional

Timeline

Nursing School

Texas A&M International University, Rec Center
08.2021 - 12.2022

Traffic Control Supervisor

AFS FORWARDING
09.2014 - 05.2020

Customer Service Representative

InterAmerican Foods - La Moderna USA
01/09/23 - Current

Associate of Science - Sciences

Laredo College

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Daniela A. Lopez