Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mataia Jenkins

Mataia Jenkins

New Haven,CT

Summary

Dedicated and adaptable customer service professional with over 5 years of experience across banking, retail, and support roles. Proven ability to handle high-volume transactions, resolve customer concerns, manage administrative tasks, and drive customer satisfaction. Skilled in teller systems, cross-selling, and Microsoft Office applications, with strong attention to detail and problem-solving capabilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

M&T Bank
New Haven, CT
10.2022 - 11.2024
  • Performed daily teller transactions including deposits, withdrawals, and account servicing.
  • Assisted clients with inquiries, account openings, and online banking navigation.
  • Ensured compliance with banking policies and procedures (AML, FDIC, etc.).
  • Maintained accurate transaction records and resolved discrepancies efficiently.

Personal Support Staff

Whole Foods Market
Fairfield , CT
08.2021 - 10.2022
  • Provided individualized customer support and maintained a clean, organized environment.
  • Resolved customer concerns and supported team members in achieving department goals.
  • Assisted with inventory restocking, labeling, and cashier support.

Assistant Manager

Express Factory Outlet
Mashantucket, Connecticut
08.2020 - 04.2021
  • Supervised daily store operations, including staff scheduling and cash reconciliation.
  • Delivered exceptional customer service while promoting store promotions and products.
  • Handled employee training, inventory control, and opening/closing procedures.

Education

High School Diploma -

Grasso Tech High School
Groton, CT
06-2015

Skills

  • Customer service & support

  • Microsoft Word & Excel
  • Complaint resolution
  • Cash handling
  • Sales & upselling
  • Office administration
  • Scheduling & coordination
  • Regulatory compliance (AML, FDIC)
  • Regulatory compliance
  • Data entry

Certification

  • Anti-Money Laundering (AML) Compliance
  • Teller Systems & Bank Operations
  • FDIC Regulatory Training

Timeline

Customer Service Representative

M&T Bank
10.2022 - 11.2024

Personal Support Staff

Whole Foods Market
08.2021 - 10.2022

Assistant Manager

Express Factory Outlet
08.2020 - 04.2021

High School Diploma -

Grasso Tech High School

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