STACY QUAN JOHNSON
Tennant Company
MINNEAPOLIS,MN
20
years of professional experience
Customer Service Representative handling high-volume customer inquiries, time-sensitive requests, and order support in fast-paced service environments. Manages phone and email communication, resolves issues promptly, and keeps customers informed through scheduling, fulfillment, and follow-up. Brings strength in problem solving, organization, and maintaining positive customer experiences.
Work History
Customer Service Representative
7 Years 7 Months- Delivered customer service and support in fast-paced environment, ensuring timely resolution of inquiries.
- Managed multiple requests and priorities to enhance customer experiences and satisfaction.
- Supported customers with order updates, service questions, and routine account information.
Customer Service Representative
3 Years- Guided customers through billing, plan, and service questions with clear explanations and courteous follow-up.
- Resolved service concerns by identifying account issues and providing practical next steps.
- Documented customer interactions accurately to support consistent account history and follow-up.
- Tracked order updates and service requests to keep customers informed throughout each process.
- Explained technical issues in simple terms to help customers understand troubleshooting steps.
- Balanced multiple customer requests while maintaining accurate records and steady response times.
Custom Application Representative
1 Year 7 Months- Handled incoming calls and emails through help desk to resolve customer inquiries.
- Oversaw inventory of incoming products and items in fulfillment to ensure accurate stock levels.
- Used Microsoft Excel and Word for daily administrative and customer-service responsibilities.
- Utilized Microsoft Excel and Word for daily administrative tasks and customer service support.
Regional Coordinator
1 Year- Managed appointment calendars and updated records to keep regional service schedules current.
- Tracked appointment details and service updates in records to support daily coordination tasks.
- Adjusted schedules quickly when priorities shifted to keep service delivery on track.
- Maintained accurate customer information to support consistent scheduling and service routing..
- Supported smooth service delivery by coordinating details across appointments, customers, and schedule changes.
Lead Customer Service Representative
6 Years 1 Month- Cross-trained and supported Customer Service Representatives to ensure seamless service delivery.
- Responded to service requests and emergency call-outs, ensuring timely resolution under strict deadlines.
- Resolved customer complaints, fostering positive customer experiences and loyalty.
- Cross-trained and provided backup support for other Customer Service Representatives.
Education
Associate of Arts - General Studies
Skills
Customer Service & Support
Complaint Resolution
Phone & Email Communication
Technical support
Customer Relationship Management
Order Management
Appointment Scheduling
Time-sensitive scheduling
Logistics Coordination
Microsoft Excel
Microsoft Word
Data Entry
Organization & Time Management
Personal Information
Title: SEEKING REMOTE CUSTOMER SERVICE OPPORTUNITIES
Timeline
Customer Service Representative
Tennant Company
03.2019 - 10.2026Read More
Customer Service Representative
AT&T
01.2016 - 01.2019Read More
Custom Application Representative
Imagine! Print Solutions
06.2014 - 01.2016Read More
Regional Coordinator
BestMark
07.2013 - 07.2014Read More
Lead Customer Service Representative
Siegel Display Products
09.2006 - 10.2012Read More
Anoka-Ramsey Community College
Associate of Arts from General Studies
Read More