Daniela Brown
Milton,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Exprssions
2020.06 - 2020.08
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Camp Counselor
Roxbury YMCA
2021.08 - 2021.09
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Enforced discipline and policies to protect safety of recreational activity participants.
Sales Associate
Pandora Jewelry
2021.11 - 2022.01
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Home Depot
2022.04 - 2023.04
- Engaged with customers to build rapport and loyalty.
- Managed returns. exchanges, and refunds in accordance to store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Representative
Planet Fitness
2023.05 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Teacher
Pilgrim Childcare and Preschool
2024.03 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Excelsior Preparatory High School
Queens, NY2020-06
Skills
- Parent-teacher communication
- Positive relationships
- Friendly and positive attitude
- Communication
- Trustworthy
- Organized
Activities and Honors
- Previous church youth leader.
- Was part of an organization called TTJAC who gave to those in need.
- Worked in children's church with children between the ages of 2-5.
Timeline
Assistant Teacher
Pilgrim Childcare and Preschool
2024.03 - Current
Customer Service Representative
Planet Fitness
2023.05 - 2023.12
Sales Associate
Home Depot
2022.04 - 2023.04
Sales Associate
Pandora Jewelry
2021.11 - 2022.01
Camp Counselor
Roxbury YMCA
2021.08 - 2021.09
Retail Sales Associate
Exprssions
2020.06 - 2020.08
High School Diploma -
Excelsior Preparatory High School