Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Daniel Andres Meneses Marin

Orlando,FL

Summary

Dynamic Licensed Health Insurance Agent with Caribbean Insurance Group, skilled in policy analysis and claims processing. Proven track record in enhancing client satisfaction through effective communication and teamwork. Adept at educating clients on ACA options, ensuring informed decisions while managing high-stress situations with professionalism. Committed to achieving goals and improving workflow efficiency. Experience on Customer Service management in various situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Caribbean Insurance Group
11.2022 - Current
  • Educated clients on health insurance options, ensuring informed decision-making and understanding of policies.
  • Assisted in processing applications, enhancing workflow efficiency and facilitating timely coverage implementation.
  • Conducted policy reviews to identify gaps in coverage, recommending adjustments to meet client needs effectively.
  • Collaborated with team members to troubleshoot complex claims issues, improving resolution times and client satisfaction.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Paralegal Assistant

M&B Alliance Group Corp
01.2021 - 06.2025
  • Conducted legal research to support case preparation and ensure compliance with regulations.
  • Drafted and reviewed legal documents, ensuring accuracy and adherence to established standards.
  • Managed client communications, providing updates on case progress and addressing inquiries effectively.
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Prepared legal briefs, motions, and pleadings.
  • Prepared Political Asylum, Temporary Protected Status, and I-130 Preparations.

Customer Service Representative

Disney
06.2021 - 05.2022
  • Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
  • Managed high-volume call queues, ensuring prompt response to customer needs.
  • Trained new representatives on systems and procedures, fostering team development.
  • Collaborated with various departments to address escalated issues efficiently.
  • Analyzed customer feedback to identify trends, informing service enhancements and initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed more than 2 calls at the same time proficiently.

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05-2021

Skills

  • Policy analysis
  • ACA expertise
  • Enrollment processing
  • Goal oriented
  • Claims processing
  • Objection handling
  • Inbound call management
  • Teamwork and collaboration
  • Life insurance
  • Individual health plans
  • Customer complaint resolution
  • Customer service

Certification

  • Licensed Insurance Agent 2-15

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • Playing Sports
  • Animal Care
  • Reading

Timeline

Licensed Health Insurance Agent

Caribbean Insurance Group
11.2022 - Current

Customer Service Representative

Disney
06.2021 - 05.2022

Paralegal Assistant

M&B Alliance Group Corp
01.2021 - 06.2025

High School Diploma -

Lake Nona High School

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