Daniel Andres Nunez Bermudez
Tampa,FL
Summary
Experienced professional with a proven track record in talent acquisition, leading teams, employee development, driving operational excellence, gaining more business and exceeding business goals. Strong interpersonal skills and a strategic mindset to drive successful initiatives and foster a positive work environment. Skilled in strategic planning, problem-solving, and employee development.
Overview
13
13
years of professional experience
Work History
Operations Manager, Customer Experience
One Touch Direct
Tampa, FL
12.2024 - Current
- Streamlined customer service processes to enhance client satisfaction and operational efficiency.
- Developed training programs for staff, improving service delivery and team performance.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to implement strategic operational changes.
- Oversaw daily operations, ensuring adherence to quality standards and best practices.
- Led performance reviews, providing constructive feedback to foster employee development and engagement.
CEO/Operations Coordinator
Dog Style
Miami, FL
01.2023 - Current
- Directed strategic initiatives to enhance brand positioning and market penetration.
- Fostered partnerships with key stakeholders to drive business growth and innovation.
- Create routes efficiently for vans to take care of all customers.
- Always align with markets procedures.
Supervisor for Offboarding
One Touch Direct
Tampa, FL
01.2024 - 12.2024
Supervisor Premier Chat
One Touch Direct LLC
01.2023 - 12.2024
- Implemented efficient chat handling procedures resulting in reduced escalations and increased customer satisfaction.
- Provided ongoing training and coaching to agents, leading to improved chat communication and problem-solving skills.
- Supervised daily operations, ensuring adherence to company policies and quality standards.
Supervisor
FirstNet Care
02.2021 - 01.2023
- Managed a team of FirstNet Care representatives, overseeing their daily operations and performance.
- Developed and implemented training programs to improve team members' skills and knowledge.
- Conducted performance evaluations, provided feedback, and implemented disciplinary actions when necessary.
- Meeting with the account manager.
Contractor/Admin department
Noblesse Oblige Charities
02.2020 - 12.2020
- Streamlined administrative processes, resulting in increased efficiency and cost savings.
- Led and managed a team of contractors, ensuring completion of projects on time and within budget.
- Developed and implemented training programs for contractors, improving their skills and productivity.
Restaurant Manager
Buddakan NY
New York, NY
11.2019 - 01.2020
- Demonstrated exceptional customer service skills, ensuring guests' needs were met and exceeded.
- Managed high volume of reservations and effectively communicated with guests to ensure smooth seating process.
- Collaborated with a diverse team to provide a positive dining experience for patrons.
- Mentored team members to improve performance and ensure adherence to best practices.
Quality Analyst/Quality control
CCD Contact Centers
01.2019 - 12.2019
- Collaborated with cross-functional teams to identify improvement opportunities and drive continuous quality improvement initiatives.
- Conducted thorough quality audits and inspections to ensure compliance with industry standards.
English Teacher
Academia Europea
01.2018 - 08.2019
- Taught English as a Second Language (ESL) to a diverse group of students.
- Utilized interactive activities and technology to engage and motivate students in learning English.
Customer Service/team lead
CCD Contact Centers Dominicana
02.2018 - 12.2018
- CCD Contact Centers Dominicana. Customer Service/team lead for Radiology Department and language barrier (Interpreter) Randet 2018
- Customer Service Representative: Provided exceptional customer service, managed high-volume calls, and resolved customer inquiries.
- Team Lead: Led a team of customer service representatives, coordinated workflow, and provided training and support.
- Conflict Resolution: Demonstrated strong interpersonal skills in resolving escalated customer issues and ensuring customer satisfaction.
AC Partner
Oberca
01.2015 - 12.2017
- Developed and maintained strong working relationships with clients as an AC partner.
- Conducted thorough analysis of financial data to provide tailored recommendations and solutions to clients.
Sales representative/Administrative manager
Agropecuaria La casa del Pollo
01.2013 - 12.2015
- Sales Representative: Demonstrated ability to meet and exceed sales targets consistently.
- Administrative Manager: Proficient in managing office operations, including budgeting, scheduling, and employee supervision.
- Excellent customer service skills, proven through effective communication and positive client feedback.
Education
Complete - Banking and insurance QA, Industrial Engineering
University Rafael Belloso Chacin
Venezuela01-2013
Skills
- Basic Management Office, Excel and Information
- Personnel Management and Support
- Client retention
- Competitive
- Organized person
- Efficient
- Issue resolver
- Quality Control / Quality Analyst
- Customer service attitude
- Onboarding
- Employee relations
- Communication
LANGUAGES
English | Advanced
Spanish | Native
Italian | Intermediate
Timeline
Operations Manager, Customer Experience
One Touch Direct
12.2024 - Current
Supervisor for Offboarding
One Touch Direct
01.2024 - 12.2024
CEO/Operations Coordinator
Dog Style
01.2023 - Current
Supervisor Premier Chat
One Touch Direct LLC
01.2023 - 12.2024
Supervisor
FirstNet Care
02.2021 - 01.2023
Contractor/Admin department
Noblesse Oblige Charities
02.2020 - 12.2020
Restaurant Manager
Buddakan NY
11.2019 - 01.2020
Quality Analyst/Quality control
CCD Contact Centers
01.2019 - 12.2019
Customer Service/team lead
CCD Contact Centers Dominicana
02.2018 - 12.2018
English Teacher
Academia Europea
01.2018 - 08.2019
AC Partner
Oberca
01.2015 - 12.2017
Sales representative/Administrative manager
Agropecuaria La casa del Pollo
01.2013 - 12.2015
Complete - Banking and insurance QA, Industrial Engineering
University Rafael Belloso Chacin