Daniel Lopez
Sacramento,CA
Summary
Analytical, organized, and detail-oriented professional with over 10 years of experience troubleshooting electromechanical machines and fixtures, and hands-on experience in food manufacturing environments. Committed to ensuring product safety, quality, and regulatory compliance through meticulous inspections and process monitoring. Bilingual in Spanish and English, with strong communication skills, and a proven ability to collaborate effectively across teams to drive continuous improvement and uphold the highest standards of quality.
Overview
13
13
years of professional experience
Work History
Technical support
Apple Inc
Elk Grove, USA
04.2015 - Current
- Delivered technical support for Apple products at authorized repair centers, resolving hardware and software issues using diagnostic tools.
- Provided technical support to internal and external customers.
- Provided technical support to production team during manufacturing process.
- Developed internal support documentation to enhance efficiency in issue resolution.
- Configured and installed software applications per customer requirements, ensuring optimal system functionality.
Process technician
Cepheid
Lodi, USA
09.2024 - 03.2025
- Executed root cause analysis to minimize defects and improve process efficiency.
- Monitored processes to reduce downtime and maintain workflow consistency.
- Installed and removed tools and equipment, performing machine setups prior to production runs.
- Ensured compliance with quality standards and regulatory requirements in controlled environments.
Jr Technical engineer
Pegatron
Elk Grove, USA
01.2018 - 01.2024
- Delivered technical support for electromechanical machines, ensuring precise diagnostics and resolutions.
- Updated applications to maintain compatibility with newer versions.
- Analyzed system logs to identify improvement areas regularly.
- Performed maintenance checks on equipment and systems consistently.
- Collaborated with engineering teams to validate testing methods and ensure quality standards.
- Documented repairs in CMMS, contributing to standardized SOPs across sites.
- Implemented process improvements in assembly lines effectively.
- Supported software updates for various technical systems and tools.
- Assisted during product testing and quality assurance processes hands-on.
Quality control technician
Thermo Pac
Stone Mountain, USA
01.2013 - 01.2015
- Inspected finished food packaging products to ensure compliance with quality and safety standards.
- Operated metal detectors and X-ray systems to identify contaminants or defects.
- Monitored equipment performance, collaborating with maintenance and quality assurance teams to address issues.
- Adhered to safety, hygiene, and regulatory protocols throughout production processes.
- Conducted routine inspections of production processes for quality compliance.
- Performed tests on product samples, recording results for analysis.
Education
High School Diploma -
ICVC
Tegucigalpa Honduras11.2009
Some College (No Degree) - information and technology
Cosumnes River College
Sacramento, CASkills
- Problem-Solving
- Root Cause Analysis
- Technical support
- Team Collaboration
- System Testing
- Troubleshooting and resolution
- HACCP Knowledge & Compliance
- Electronics repair
- Equipment maintenance
- Product inspection
- Calibration techniques
Timeline
Process technician
Cepheid
09.2024 - 03.2025
Jr Technical engineer
Pegatron
01.2018 - 01.2024
Technical support
Apple Inc
04.2015 - Current
Quality control technician
Thermo Pac
01.2013 - 01.2015
High School Diploma -
ICVC
Some College (No Degree) - information and technology
Cosumnes River College