RAPHAEL AKANDE
UNION,US
Summary
Customer-centric professional with experience across technical support, seller support, and project assistance. Adept at troubleshooting complex issues, guiding users, and maintaining positive client relationships. Combines strong communication skills with hands-on operational experience in logistics and inventory control.
Overview
6
6
years of professional experience
Work History
Technical Support
SpaceX Starlink
05.2025 - Current
- Provided technical support for various wireless devices, quickly diagnosing issues and offering appropriate solutions.
- Enhanced customer satisfaction by providing timely technical support for fiber network issues.
- Streamlined audiovisual setups for presentations, guaranteeing high-quality technical support throughout events.
- Provided technical support during equipment installation, ensuring proper alignment and optimal functionality.
- Assisted clients with technical support issues and general inquiries.
PROJECT ASSISTANT
UPS
04.2024 - 03.2025
- Coordinated virtual meetings, enhancing team collaboration and communication efficiency.
- Compiled data from diverse sources, ensuring accurate project deliverables.
- Maintained comprehensive project records, facilitating future reference and planning.
- Prepared detailed status reports, aiding senior management in decision-making.
INVENTORY CONTROL SPECIALIST
DCH Millburn Audi
11.2022 - 03.2024
- Ensure timely customer order delivery by monitoring database systems, enhancing client satisfaction.
- Resolve shipping and receiving issues, aligning with corporate protocols to maintain operational flow.
- Maintain precise inventory records, supporting seamless transaction tracking and stock management.
- Organize comprehensive inventory documentation, facilitating efficient process audits and reviews.
- Conduct regular stock audits, identifying and resolving discrepancies to optimize inventory accuracy.
LOT MANAGER
DCH Millburn Audi
09.2021 - 11.2022
- Assisted in the development of marketing campaigns for new vehicles and services.
- Drafted comprehensive policies and procedures governing day-to-day operations of the lot staff.
- Performed detailed inspections of the lot area on a daily basis to identify any issues or hazards.
TECHNICAL SUPPORT REPRESENTATIVE
Viagogo
01.2021 - 09.2021
- Resolved technical issues efficiently, enhancing customer satisfaction.
- Analyzed and addressed customer complaints, ensuring swift resolution.
- Documented interactions accurately, maintaining up-to-date records.
- Educated customers on product features, improving user experience.
SELLER SUPPORT ASSOCIATE
Addeco
12.2019 - 11.2020
- Collaborated closely with colleagues across departments to develop strategies for addressing customer issues.
- Utilized excellent communication abilities to clearly explain product features and benefits.
- Established rapport with customers by providing timely responses and friendly service in a professional manner.
Education
Bachelor of Science - Clinical Psychology
Rutgers, The State University of New Jersey
05.2026
Associate of Science - Social Sciences
Essex County College
05.2022
Skills
- Technical support experience
- Inventory optimization
- Preventive Maintenance
- Detail-oriented
- Creative thinking
- Documentation and reporting
- Customer service
- Problem-solving
- Excellent communication
- Project management
- Research
- System troubleshooting
- Inventory monitoring
Timeline
Technical Support
SpaceX Starlink
05.2025 - Current
PROJECT ASSISTANT
UPS
04.2024 - 03.2025
INVENTORY CONTROL SPECIALIST
DCH Millburn Audi
11.2022 - 03.2024
LOT MANAGER
DCH Millburn Audi
09.2021 - 11.2022
TECHNICAL SUPPORT REPRESENTATIVE
Viagogo
01.2021 - 09.2021
SELLER SUPPORT ASSOCIATE
Addeco
12.2019 - 11.2020
Associate of Science - Social Sciences
Essex County College
Bachelor of Science - Clinical Psychology
Rutgers, The State University of New Jersey