Tyra Morgan
Union
Summary
Customer-focused professional with 10+ years of experience in service, operations, scheduling, data management, training support, and problem resolution. Known for professionalism, empathy, communication, and handling multiple priorities in fast-paced environments. Ready to contribute immediately in a remote role.
Overview
19
19
years of professional experience
Work History
Support Professional
South Orange Maplewood School District
South Orange
01.2019 - Current
- Managed schedules, confidential records, and communications while supporting students, staff, and families.
- Collaborated across teams and resolved daily issues professionally.
Customer Service Experience Specialist
Nordstrom
Short Hills
01.2017 - 01.2019
- Resolved billing, returns, shipping, and account concerns in a high-volume environment.
- Assisted with onboarding and service training.
HR Operations & Client Support Coordinator
American Para Professional Systems
South Orange
01.2011 - 01.2017
- Handled inbound calls, scheduling, data entry, onboarding tasks, and administrative operations with accuracy and discretion.
Accounts Payable Specialist
Soho Paper
Livingston
01.2007 - 01.2011
- Processed invoices, vendor accounts, reconciliations, and office support functions with strong attention to detail.
Education
Associate Degree - Psychology
Pillar College
Newark, NJSkills
- Customer Support
- Client Relations
- Phone, Email & Chat Support
- CRM Systems
- Data Entry
- Scheduling
- Documentation
- Microsoft Office
- Google Workspace
- Training Support
- Problem Resolution
- Remote Readiness
Target Roles
- Remote Customer Support Specialist
- Insurance Service Representative
- Claims Support
- Customer Success Associate
- Client Support Coordinator
References
References available upon request.
Timeline
Support Professional
South Orange Maplewood School District
01.2019 - Current
Customer Service Experience Specialist
Nordstrom
01.2017 - 01.2019
HR Operations & Client Support Coordinator
American Para Professional Systems
01.2011 - 01.2017
Accounts Payable Specialist
Soho Paper
01.2007 - 01.2011
Associate Degree - Psychology
Pillar College