Tonia Hines
Brooklyn,NY
Summary
Compassionate, empathic, and dedicated professional with proven track record of positively impacting the lives od individuals' as well as advocating/empowering individuals and families to achieve goals and overcome challenges with optimal success rate.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Support Professional
Brooklyn Developmental Disability Services
10.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Sous Chef
Departmnet Of Education
09.2011 - 06.2015
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
Police Communications Dispatcher
New Police Department
11.2003 - 03.2004
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Thomas Jefferson High School
400 Pennsylvania Avenue06.1986
Skills
- Debugging
- Data Collection
- Customer Relationship Management
- Technical Assistance
- Call Management
- Failure Resolution
Certification
CPR, Strategies of Crisis Intervention and Prevention- Certificate references furnished upon request
Timeline
Support Professional
Brooklyn Developmental Disability Services
10.2017 - Current
Sous Chef
Departmnet Of Education
09.2011 - 06.2015
Police Communications Dispatcher
New Police Department
11.2003 - 03.2004
Thomas Jefferson High School
CPR, Strategies of Crisis Intervention and Prevention- Certificate references furnished upon request
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