Amber White
Jonestown
Summary
Dynamic professional with a proven track record at Developmental & Disability Services, excelling in client support and behavior redirection. Skilled in first aid and safety, I effectively managed crisis situations, ensuring a safe environment while enhancing client well-being. My strong time management abilities contributed to seamless operations and improved service delivery.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Developmental & Disability Services
10.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Manager
Ashton Cabin
07.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server Trainer
Texas Roadhouse
12.2017 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Beavercreek High School
Beavercreek, OH06-1995
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Developmental & Disability Services
10.2021 - Current
Manager
Ashton Cabin
07.2018 - Current
Server Trainer
Texas Roadhouse
12.2017 - Current
Beavercreek High School
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