DANIEL CORTES GRATACOS
Hyattsville,MD
Summary
Detail-oriented Air Force Veteran with four years of active-duty service and extensive experience in healthcare operations, administrative support, compliance, and technical troubleshooting. Currently pursuing a Master’s Degree in Business (Hospital Administration) with a strong interest transitioning into remote roles that value organization, problem-solving, digital fluency, and customer-focused communication. Proven ability to manage sensitive information, uphold regulatory standards, and support teams in high-accountability environments. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Active Duty Medical Technician
United States Air Force, USAF
Joint Base Andrews, Maryland
02.2016 - 03.2020
- Provided frontline technical and administrative support in a high-volume hospital environment, assisting staff and patients with systems, workflows, and documentation processes.
- Troubleshot workstation, application, and peripheral issues, escalating complex problems when necessary and ensuring timely resolution to minimize operational downtime.
- Maintained and updated digital records with high accuracy, ensuring data integrity, security, and compliance with organizational and regulatory requirements.
- Served as a primary point of contact for users requiring assistance, translating complex procedures into clear, step-by-step guidance for non-technical individuals.
- Managed front-desk and intake operations, coordinating schedules, information flow, and communications across departments.
Education
MBA - Health Administration
Catholic University of America
Washington, DC06-2027
Bachelor of Science - Liberal Studies
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico12-2024
Skills
- Technical Support & End-User Assistance
- Remote Troubleshooting & Problem Resolution
- Documentation & Knowledge Base Contribution
- Customer-Focused Technical Communication
- Time Management & Independent Work
- Security & Confidential Information Handling
- Process Improvement & Quality Assurance
- Typing speed: ~90 WPM
- Operating Systems: Windows, Linux
Accomplishments
- Outstanding Airman of the Quarter – Hospital Level
- Outstanding Airman of the Quarter – Installation/Base Level
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Active Duty Medical Technician
United States Air Force, USAF
02.2016 - 03.2020
MBA - Health Administration
Catholic University of America
Bachelor of Science - Liberal Studies
Pontifical Catholic University of Puerto Rico