DANIELE BURT
Lewisville,TX
Summary
Results-oriented professional with a diverse background in childcare, education, and administrative roles. Proven expertise in delivering exceptional customer service and administrative support. Adept at managing and adapting to diverse responsibilities, demonstrating strong organizational and communication skills. Currently seeking opportunities where I can leverage my skills to contribute to the success of a dynamic and forward-thinking team. Eager to bring a diverse skill set, passion for excellence, and a customer-focused mindset to a new professional challenge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nanny
Self
07.2016 - Current
- Provide comprehensive care for two toddlers, including meal preparation, engaging arts and crafts activities, reading sessions, and interactive learning activities
- Foster a stimulating environment by incorporating flash cards and other educational tools to support the toddlers' cognitive development
Preschool Teacher
Legacy Early Learning Academy
06.2022 - 11.2022
- Facilitated engaging learning experiences for students, focusing on individualized instruction and holistic development
- Collaborated with colleagues to create a positive and effective learning environment
- Maintained accurate records of student progress and participated in parent-teacher conferences
- Demonstrated adaptability and flexibility in addressing the dynamic needs of the classroom
- Contributed to a positive and collaborative school culture by actively participating in team meetings and professional development activities
- Established and maintained transparent communication channels with parents, providing regular updates on their child's progress, achievements, and areas for improvement
- Worked collaboratively with parents to devise effective strategies aimed at fostering their child's overall growth and development
Customer Service Representative
Kelly Services
01.2021 - 05.2022
- Achieved a positive initial interaction by consistently greeting customers within one minute of their chat initiation, surpassing the company's requirement
- Maintained exceptional responsiveness by initiating meaningful conversations within two minutes, exceeding expectations for efficient customer engagement and contributing to a high level of customer satisfaction
- Expertly assisted customers in resolving software and hardware issues with their electronic devices, demonstrating a comprehensive understanding of product specifications and troubleshooting procedures
- Educated customers on the functionalities and features of their electronic devices, enhancing their overall user experience
- Efficiently scheduled and managed in-store appointments, streamlining customer engagement and facilitating personalized service
- Initiated and facilitated product repairs as necessary, demonstrating a proactive approach to problem-solving and ensuring customer satisfaction
- Provided consistently excellent customer service by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction
- Collaborated effectively with cross-functional teams to relay customer feedback and improve overall product and service quality
- Remote February
Teacher
Crème de la Crème Preschool
02.2019 - 01.2020
- Served as a floating teacher, providing coverage for absent teachers, managing bathroom breaks, and stepping in when a classroom lacked a designated teacher
- Provided administrative assistance at the front desk, showcasing versatility in roles and responsibilities
- Assisted overwhelmed teachers with classroom management, contributing to a positive and effective learning environment
- Collaborated with fellow educators to maintain a cohesive and supportive team atmosphere
Freelance Social Media Manager
Ramsey Customs
05.2019 - 12.2019
- Played a key role in managing the social media presence and Shopify store for Ramsey Customs, a small metal art business
- Provided on-demand assistance in various tasks, including writing engaging blog posts and performing general administrative duties
- Demonstrated proficiency in navigating social media platforms to enhance the business's online visibility and engagement
- Collaborated with the team to align social media strategies with overall business goals
- Contributed to the development and implementation of creative content to showcase the unique offerings of the metal art business
Lead Teacher
Wonderland Montessori Academy
08.2013 - 01.2016
- Guided and nurtured children of diverse age groups, implementing a personalized curriculum tailored to each child's individual needs and interests
- Fostered an interactive and enjoyable learning environment by incorporating puppet shows and science experiments into daily lessons
- Took on additional responsibilities at the front desk, including answering phones and addressing the daily operational needs of the school
- Maintained open communication with parents to provide updates on their child's progress and address any concerns
Nanny/Babysitter
08.2006 - 01.2016
- Provided comprehensive care for infants to 12-year-olds, offering extended care during parents' vacations and weekend getaways
- Assisted with homework assignments, created engaging and educational activities, prepared meals, and ensured the children were ready for school
Aide
Durham School Services
01.2010 - 01.2011
- Interacted with and cared for special needs children during their school bus journeys, ensuring their safe boarding and arrival at school
- Maintained a focus on the safety and well-being of each child, accommodating individual needs and promoting a supportive environment
- Collaborated with bus drivers and school staff to coordinate efficient and secure transportation for special needs students
Receptionist
Massage Heights
07.2010 - 12.2010
Education
Northlake College
01.2013
undefined
Midwestern State University
01.2010
High School Diploma - undefined
Edward S. Marcus High School
01.2009
Skills
- Classroom Management
- Reliable
- Administrative Efficiency
- Problem Resolution
- Time Management
- Tech-Savvy
- Adaptability
- Self-Motivation
- Multitasking
- Effective Communicator
- Active Listening
- Conflict Resolution
Certification
First Aid Certification
Timeline
Preschool Teacher
Legacy Early Learning Academy
06.2022 - 11.2022
Customer Service Representative
Kelly Services
01.2021 - 05.2022
Freelance Social Media Manager
Ramsey Customs
05.2019 - 12.2019
Teacher
Crème de la Crème Preschool
02.2019 - 01.2020
Nanny
Self
07.2016 - Current
Lead Teacher
Wonderland Montessori Academy
08.2013 - 01.2016
Receptionist
Massage Heights
07.2010 - 12.2010
Aide
Durham School Services
01.2010 - 01.2011
Nanny/Babysitter
08.2006 - 01.2016
undefined
Midwestern State University
High School Diploma - undefined
Edward S. Marcus High School
Northlake College
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