Daniele Cruz
Thomasville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focus on customer service and client satisfaction management, known for high productivity and efficient task completion.
Overview
2
2
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Project Specialist
Old Dominion Freight
Thomasville, Nc
04.2023 - Current
- Resolved customer inquiries through various communication channels including phone and email.
- Established effective relationships with clients by responding promptly to inquiries and offering professional advice whenever necessary.
- Coordinated project timelines and resources to ensure efficient workflow.
- Collaborated with cross-functional teams to support operational goals.
- Reviewed compliance with company policies and industry regulations.
- Collaborated with internal departments to ensure resources were allocated efficiently in order to meet deadlines.
- Prepared detailed reports summarizing results of projects which included key findings and recommendations.
- Developed and maintained project plans, schedules, and budgets.
Collections Agent
Old Dominion Freight
Thomasville, NC
01.2022 - 04.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated effectively with clients to resolve payment disputes and issues.
- Communicated with clients to negotiate payment plans and settlements.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Dental Assistant/Front Office Administrator
Brandyberry And Associates
Thomasville, Nc
07.2020 - 01.2022
- Assisted dentists during procedures and educated patients on oral hygiene practices,
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Communicated with insurance providers to verify coverage and process claims efficiently by verification and pre-authorization processes.
- Assisted with billing and collections, ensuring timely processing of payments and claims.
- Organized office workflow to enhance efficiency and support dental staff operations.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
Education
Associate of Applied Science - Dental Hygiene
Guilford Technical Community College
Jamestown, NC 08.2015 - 05.2018
Skills
- Data analyst
- Client engagement
- Problem solving
- Effective verbal and written communication
- Attention to detail
- Spanish , Portuguese fluency
- Customer service
- Salesforce and Excel experience
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Project Specialist
Old Dominion Freight
04.2023 - Current
Collections Agent
Old Dominion Freight
01.2022 - 04.2023
Dental Assistant/Front Office Administrator
Brandyberry And Associates
07.2020 - 01.2022
Associate of Applied Science - Dental Hygiene
Guilford Technical Community College
08.2015 - 05.2018