Versatile Human Resources Coordinator dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options.
Overview
18
18
years of professional experience
Work History
SR Human Resources Associate
Edgewell Personal Care Co/Essity
Dover, DE
12.2024 - Current
Facilitated recruitment processes for various positions within the organization.
Managed employee relations by addressing concerns and resolving conflicts.
Provided input into budgeting decisions related to staffing levels and associated costs.
Interpreted collective agreements between employers and unions on behalf of the organization.
Facilitated performance management activities such as performance reviews and goal setting processes for all employees.
Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
Conducted training sessions for staff on HR policies and procedures.
Implemented HRIS for streamlined data management and record-keeping.
Collaborated with management to develop workforce planning strategies.
Developed and implemented recruitment strategies to attract qualified candidates.
Managed the recruitment process from start to finish including scheduling interviews with hiring managers.
Maintained a high level of confidentiality when dealing with sensitive information or personnel issues.
Developed, maintained and monitored HR systems to ensure accuracy of employee records.
Analyzed employee turnover trends and developed strategies aimed at reducing attrition rates within the organization.
Conducted initial screening interviews with potential candidates to assess qualifications.
Collaborated with other departments to ensure compliance with applicable laws and regulations related to human resources activities.
Coordinated background checks, reference checks, drug tests. as part of the pre-employment process.
Ensured that all safety standards are adhered to in accordance with relevant legislation.
Prepared reports related to recruitment activities, compensation analysis, benefit utilization, as required by senior management.
Assisted in the preparation of job descriptions, job postings and advertisements.
Organized orientation sessions for newly hired employees and provided necessary information regarding company policies and procedures.
Responded promptly and professionally to any queries or grievances raised by employees relating to HR matters.
Reviewed personnel files regularly to ensure accuracy of documents and completeness of data according to legal requirements.
Provided essential support to address individual HR needs of employees.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Conducted background checks and orientation, coordinating new employee onboarding process.
Partnered with senior HR team to communicate company standards and policies.
Established and maintained trusted relationships around organization to optimize business and employee experience.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
Informed job applicants of duties and responsibilities, compensation, and benefits.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Managed employee onboarding process for new hires at Edgewell Personal Care Co.
Coordinator of QA and Training (Remote)
Kent Center
Chestertown, Maryland
10.2024 - Current
Organized data entry and maintained records for program participants.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Utilized various software and tools to streamline processes and optimize performance.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Human Resources Coordinator
Psychotherapeutic Services
Dover, DE
12.2022 - 10.2024
Played a key role in the design/ launch/ maintenance of employee onboarding process includes, interviews with new hires and feedback to management team enhancing new employee experience impacting retention metrics
Provided regular feedback to managers and HR Director informing team on the continuous improvement process
Designed and managed the onboarding process focusing on new employee support and overall experience
Coordinated set up of employee yearly surveys and surveys improving corporate culture feedback process
Consulted with the HR Director developing questions for bi-annual employee survey and additional surveys per business need
Processed information through HRIS systems applicant tracking, generating candidate background check and drug screen through the HireRight and GoodEgg
Entered new hire information into various HRIS Systems: ADP, MITC, Paycom/HRIS generating offer letter and new hire packets
Assisted with revising company's policies and procedures in accordance with local, state and federal laws
Involved in employee relations and compensation management, handled understaffing, disputes, terminating employees and administers disciplinary procedures
Participated in benefit studies and meetings to maintain and expand the benefits of hospitalization insurance, life insurance, salary schedule, and workers compensation insurance
Completed weekly reports on employment activity, exit interview on terminating employees, completion of unemployment claims and representation at unemployment hearings
Processed leave and attendance records for agency employees in divisions of responsibility
Handled all matters pertaining to providing assistance to employees' benefits
Communicates and provides copies of established policy and procedures and applicable forms to employees, supervisors, auditors, etc
Audits personnel files and requests missing documents
Conducted background checks for potential candidates.
Developed onboarding materials and presented orientation sessions for new hires.
Updated employee records in HR database system.
Organized employee recognition programs to boost morale among staff members.
Coordinated benefits administration including health insurance, 401, tuition reimbursement.
Handled confidential information with discretion and sensitivity.
Prepared documents for termination processes such as exit interviews and severance packages.
Maintained employee files in compliance with applicable legal requirements.
Researched best practices for human resource functions and recommended changes accordingly.
Implemented performance management systems to track progress towards objectives.
Responded to internal inquiries regarding HR policies, procedures, payroll.
Explained human resources policies and procedures to employees.
Advised managers on disciplinary actions when needed.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Selected and interviewed candidates for all available positions.
Liaised between management and employees by relaying work information, adjustments and grievances.
Program Assistant
Delaware Public Media
Dover, DE
08.2020 - 12.2022
Handling incoming calls and other communications i.e.: email, social media, chats via management software
Updating paperwork, maintaining documents and word processing
Maintaining program development, spreadsheets, reports, Donor fulfilment.
Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Ensured compliance with organizational policies and procedures while administering programs.
Organized special events such as conferences, workshops, training sessions. for program participants.
Developed reports summarizing program outcomes for stakeholders and funders.
Generated financial reports outlining budget allocations for various programs.
Human Resources Specialist
Psychotherapeutic Services
08.2020 - 12.2022
Responsible for highly confidential information, provides analytic reports and trend information, oversees highly confidential files and records, organizes training manuals, sends reminders to supervisors and employees, auditing files
Ensures proper processing of personnel records, provides weekly, monthly, and annual reports, assists in research regarding compensation, promotions, rehires, education and skill requirements, discipline, appraisals, etc
Responsible for electronic management of the personnel records Setup filing systems and maintains personnel records/files for the company
Electronic data retrieval
Assists with projects such as forms book, supervisory and administrative manuals, training, evaluation process, EEOC tracking, compensation studies, research, etc
Responds to requests for personnel information, employment verification, unemployment offices, employers, banks, landlords, supervisors, management, etc
Produces routine documents and provides administrative support, as required
Provides analytic reports and trend information daily, weekly, monthly and annually
Data Entry, including, but not limited to: Paycom, ABRA System, Excel Tracking Records, Power Point Organization Charts, Reports
Set up filing systems and maintains personnel records/files for the company
Prepare for State RFP's, Audits, Court proceedings, etc
Assists with projects such as forms book, supervisory and administrative manuals, training, evaluation process, EEOC tracking, compensation studies, research, etc
Responds to requests for personnel information, employment verification, unemployment offices, employers, banks, landlords, supervisors, management, etc
Produces routine documents and provides administrative support, as required
Provides analytic reports and trend information daily, weekly, monthly and annually
Oversees, produces, and maintains highly confidential documents, files and records
Communicates and provides copies of established policy and procedures and applicable forms to employees, supervisors, auditors, etc
Audits personnel files and requests missing documents
Sets up tickler systems and sends reminders to supervisors regarding promotions, evaluations, missing documentation, expiration credentials, etc
Organizes and develops materials for meetings and coordinates logistics and meeting places
Telephone coverage and responsibilities
Mail processing
Responsible for all recruiting, training, onboarding.
Executive Assistant
SUMURI LLC
11.2019 - 05.2020
Prepare and type correspondence, memorandum, documents, bids, reports (to include but not limited to the annual financial reports, spreadsheets, emails, work orders and other strictly confidential materials
Verify cash receipts and bank drafts, post daily work, perform internal transfers, and prepare and make bank deposits
Maintain Executive Calendars, Schedules, Appointments and Travel Arrangements as needed
Serve as the receptionist, screen telephone calls and visitors, maintain files, update spreadsheets
Assist Payroll with sorting/distributing paychecks and annual forms
Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures
Establishes tracking and monitoring systems and conducts follow up to ensure effective resolution of matters
Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use
Collects and compiles data to prepare reports and provide supporting documentation
Process invoices, purchase orders, handle petty cash and month end close.
Program Assistant for Act Team
Psychotherapeutic Services
10.2016 - 11.2019
Performs fiscal functions for the program, including but not limited to billing, accounts payable and accounts receivable
Transcribes confidential and sensitive documents as required, typing, data entry, filing and other clerical functions
Compiles, prepares and transmits payroll data for all program staff
Maintains inventory records and performs periodic inventory inspections as required
Maintains time & attendance records for all program staff
Liaison between HR, Benefits, Risk Management, QA, Recruiting, Corporate and program staff to clarify, explain and/or complete requirements for department requests
Responsible for timely completion of reports, keeping agreements up to date; advises Program Manager of current stats
Responsible for tracking and keeping up-to-date applications/documentation/reports required for continuous licensing, billing, etc
Serves as office manager, supervising subordinate clerical staff if applicable
Serves as receptionist, answers telephone calls, and performs initial review and prioritization of mail, telephone calls, appointments
Works closely with outside agency to maintain client files are up to date, and protocols are followed per DDDS.
Office Assistant/ Billing Representative
Your Center LLC
01.2017 - 09.2019
Obtained and verified insurances daily through Navinet and DMAP
Responsible for Physicians daily schedule (10 Physicians in practice)
Schedule clients, verify insurance, attained referrals if needed
Process client visits for payment, bill out to insurances, reconcile payments to patients charts adequately
Identified account discrepancies and issues that hindered claim payments
Coded and verified all accounts receivable payments under the correct charge code
Maintained and updated spreadsheets with recent accounts payable and accounts receivable data
Prepared itemized statements, bills, or invoices, recording amounts due for purchases or services rendered
Computed credit terms, discounts, shipment charges, and rates for goods and services to complete billing documents
Verified accuracy of billing data and revised any errors
Contacted customers to obtain or relay account information
Calculated physicians visit payments on a bi-weekly schedule for payroll.
Medical Assistant / Office Administrator
Lifespan Medical Associates
12.2014 - 10.2016
Check patients in, verify insurance, attain authorizations and referrals
Perform EKG's and administer injections when required
Schedule return visits, specialist visits and specialty testing
Remain HIPPA compliant
Reconcile payments (copays, balances) set up payment arrangements
Coordinate Physician care at Hospital and Mental Health Facility
Send prescriptions via EMR systems to pharmacies
Scan, fax, and email important medical documents to insurance companies, patients and to specialists
Responsible for Physicians daily schedule in multiple different facilities.
Admissions Coordinator
Delaware Sleep Disorder Centers
12.2007 - 07.2014
Responsible for multi-facility scheduling, chart review, insurance verification, schedule payments, home sleep testing coordination, DME ordering, and patient compliance
Quality control of all patient charts, review testing making sure accurate testing is being scheduled and patient's needs are being met
Analysis of patient charts by compiling spreadsheets and imputing data to collect needed data for revenue reports
Correspond with patients, physicians, caregivers, medical equipment companies all to make sure the patient is given the highest quality of care.
Scheduling Supervisor
Delaware Sleep Disorder Centers
Responsible for all aspects of the multi-facility scheduling department to ensure prompt service to clients
Develop innovative ways to expand the scheduling process to better fit the needs of clientele
Mainstream scheduling protocol for staff so that everyone is working proficiently and adequately
Identify changes needed to attain the highest level of customer service
Effectively translate needs to Executive Management and show the estimated result from making such changes
Upload documents to SharePoint/ Google Docs
Maintain relationships with Clients, Vendors, Physicians and Management staff to ensure the company is offering the most effective client friendly scheduling process possible
Maintain budgets, staff reviews, supplies, and schedules of all upper management staff as well
Maintain relationships with clients sharing new product lines, procedures and market needs as well as being the first source of contact in the event an issue should arise that requires assessing
Coordinate and participate in promotional activities, conferences, dinners, lunches etc, Plan and coordinate Public Affairs and Communication Events
Maintain websites, social media sites, and all literature including handbooks and brochures
Identify and develop market strategy based on knowledge of product, public need, and best way to generate revenue
Contribute to corporate strategies and policies
Provide overall leadership for Marketing Team.
Executive Assistant
Delaware Sleep Disorder Centers
Manage and maintain executive's schedules as well as Department Managers
Prepare invoices, reports, memos, letters, financial statements and other documents necessary for daily day to day facility needs
Prepare agendas, and make all necessary arrangements for meetings with department heads and outside clients
Review operating practices, and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures and expenditures
Attend meetings to record minutes, then process meeting minutes and distribute to all necessary recipients
Greet visitors, answer phones, transfer calls, to appropriate staff