Daniele Serrano
Albuquerque,NM
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
9
9
years of professional experience
Work History
Client Advisor
Carbon Watch Company
12.2024 - 01.2026
- Manage ongoing communication with clients across multiple channels, ensuring accuracy, timely follow-up, and strong relationship building.
- Prepared and delivered client presentations and proposals, showcasing the value of products or services.
- Ensure client satisfaction by maintaining organized digital workflows and tracking incoming requests, updates, and client preferences.
- Create and manage social media content viewed by 1M+ users, demonstrating proficiency with online platforms and deadline-driven production.
- Consistently met sales quota and sold 6-8 watches a month by utilizing an evolving sales strategy.
- Expand professional network and nurture long-term partnerships through consistent outreach.
Assistant Coach
Brewton-Parker College
12.2023 - 12.2024
- Coordinated communication, scheduling, and task management for a 20-athlete program, ensuring smooth execution of daily operations.
- Maintained organized records, tracked performance metrics, and collaborated on structured practice plans.
- Supported a diverse team through clear direction, timely follow-up, and steady leadership.
- Served as a liaison between athletes, staff, and administration to maintain alignment and efficient workflow.
Student Athlete & Mentor
Florida Gulf Coast University
08.2016 - 05.2020
- Balanced academic responsibilities with 20+ hours per week of structured Division I commitments requiring sharp organization and multitasking.
- Performed under pressure in high-stakes competitions, maintaining focus and composure.
- Adapted quickly to feedback from coaches to improve performance and contribute to team success.
- Led peer mentorship efforts, nurturing communication, accountability, and strong team culture.
- Organized training sessions, tracked progress, and ensured coordination across group activities.
Education
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
FloridaMaster of Business -
University of Pikeville
Pikeville, KYSkills
- Department coordination
- Financial services
- Cash handling
- Customer engagement
Timeline
Client Advisor
Carbon Watch Company
12.2024 - 01.2026
Assistant Coach
Brewton-Parker College
12.2023 - 12.2024
Student Athlete & Mentor
Florida Gulf Coast University
08.2016 - 05.2020
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
Master of Business -
University of Pikeville