Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Daniel Fumo

Bonita Springs,FL

Summary

Reliable professional with a background in account management, inside sales, and customer service.

Thrives when building new customer relationships, and solving problems. Experience in healthcare, financial services, and volunteer non-profit.

High empathy, and able to build trust quickly with a diverse range of clients. A team player who will bring a lot of stamina and positive energy to your organization. A creative thinker with a great sense of humor.

Overview

22
22
years of professional experience

Work History

Overnight Stocker and Receiver

Whole Foods Market Inc
Naples, FL
12.2024 - Current
  • Stocked shelves with products to ensure availability and organization.
  • Received and processed incoming inventory for accurate record-keeping.
  • Maintained cleanliness and safety standards in stock areas and sales floor.
  • Collaborated with team members to optimize stock placement and flow.
  • Monitored expiration dates to ensure freshness of perishable items.
  • Assisted customers by locating products and providing information as needed.
  • Restocked returned goods into designated areas within the store and warehouse as needed.

Inside Sales Rep, Virtual Account Manager

Connexio/Vyaire Medical
02.2022 - 03.2024
  • Company Overview: Respiratory Therapy Division.
  • Provided Excellent Customer Service to Respiratory Therapy Device Customers.
  • Proactively Called and Emailed Existing Customers to set up Zoom Account Reviews.
  • Sold Equipment Warranties on all Vyaire Respiratory Devices.
  • Brought in 400k of new Insurance Premiums.
  • Trained and onboarded four new Employees.
  • Respiratory Therapy Division.

Sales Director

Brentpoint LLC
Estero, FL
06.2017 - 12.2022
  • Managed Sales Department.
  • Hired and Trained Sales and Customer Service Rep.
  • Helped with Email Marketing Strategies.
  • Resolved Customer Disputes.
  • Negotiated Pricing for Bulk Orders.
  • Answered Phones and Online Chats and Responded Promptly.

Inside Sales Oncology

Cancer Treatment Centers of America
Schaumburg, IL
06.2009 - 05.2017
  • Was a Call Center Representative Responsible for Selling our Model of Care to Callers.
  • Each call Required Empathy and a Delicate Transition to our Unique Benefits.
  • Handled a High Volume of Inbound Calls and Chats.
  • Outbound Calls to Follow Up on Interest Level.
  • Took, Explained and Processed Health Insurance Benefits.
  • After Determining Eligibility, I Explained our Holistic Cancer Evaluation and Treatment Process Thoroughly.
  • Helped Schedule Over 200 Patients to Come to CTCA for Treatment.

Licensed Personal Banker and Business Banker

Chase Bank N.A.
04.2003 - 02.2017
  • Prospected and Acquired new Retail Checking, Savings and Investment Accounts.
  • Helped Walkin Customers with a Wide Variety of Customer Service Issues in our Lobby.
  • Targeted outbound Call Campaigns to Existing Bank Customers to Cross Sell Additional Products and Services.
  • Opened Business Accounts for Small Business Owners.
  • Managed a Portfolio of 400 Existing Business Customers.
  • Performed Needs Analysis for all Business Customers.
  • Assisted Business Owners with Loans, Lines of Credit and Credit Card Solutions.
  • Three time National Sales Achiever as a Personal Banker (in top 5% nationally) -2004-2006.

Education

BSB - Accounting

University of Minnesota
Minneapolis, MN
06.1993

Skills

  • Outside Sales
  • Inside Sales
  • Customer Service
  • Sales Force
  • Team collaboration
  • Microsoft Dynamics CRM
  • Online Chat Support
  • Call Center Operator
  • Call Calibration Experience
  • Written Communication
  • Email Marketing Strategy
  • Quickbooks
  • Phone Manner
  • Business to Business
  • Customer Satisfaction
  • Customer Retention
  • Empathy
  • Active Listening
  • Computer Literacy

Awards

  • Ran Track and Cross Country for U of MN.
  • Multiple Recipient of Big Ten Scholar Athlete Award.
  • Ran Twin Cities Marathon under 3 Hours.

Timeline

Overnight Stocker and Receiver

Whole Foods Market Inc
12.2024 - Current

Inside Sales Rep, Virtual Account Manager

Connexio/Vyaire Medical
02.2022 - 03.2024

Sales Director

Brentpoint LLC
06.2017 - 12.2022

Inside Sales Oncology

Cancer Treatment Centers of America
06.2009 - 05.2017

Licensed Personal Banker and Business Banker

Chase Bank N.A.
04.2003 - 02.2017

BSB - Accounting

University of Minnesota

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Daniel Fumo