Daniel Guyton

Diagnostic Specialist/Foreman

Hennessy Lexus of Atlanta

Atlanta, Georgia

12.2013 - 10.2023

Managed team of 42 personnel focused in a luxury import automobile dealer.
Engaged closely with customers to identify and recognize concerns and provide solutions promptly and efficiently.
Solved customer concerns by any means necessary; at their home or work, over the phone, through email.
Ensured and managed compliance with OSHA and EPA regulations.
Scheduled maintenance and directed repairs on shop machinery and tools.
Delegated tasks to multiple employees while maintaining efficient workplace.
Enforced company policies and write new policies when necessary.
Coached and trained current staff as well as recruited and interviewed new staff.
Managed scheduling for technician factory training.
Worked closely with shop team leaders to improve leadership skills and/or address concerns with their teams/technicians.
Coached service advisors to improve sales closing and when needed, advisor handoff to me to close the sale.
Worked closely with HR, management and subordinates to resolve problems or complaints.
Provided management with assistance on when to implement shop expenses for additional equipment and equipment upgrades.
Managed logs for returning customer/vehicle concerns. "rechecks/comebacks".
Document/track employee attendance, training, and exceptionalism for payroll adjustments.
Evaluated and assessed personnel to identify potential candidates for promotion.
Managed service dept. relations with factory/corporate representatives including escalated customer concerns.
Create and manage service repair orders for any internal operations; including working closely with pre-owned director for prioritization of vehicle work, expense control, and certifications of vehicles.