Daniel H. Landers

• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Researched client requests to create best possible solutions for diverse needs.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
• Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.

• Interviewed, hired, trained, scheduling, payroll, mentored 15 security guards by coaching daily, conducted performance reviews, wrote memos, assisted in writing SOP's, communicated with other department heads by attending meetings and conferences and oversaw daily operations to ensure high levels of productivity.

• Advised Battalion Commander on operations, intelligence and risk assessments in daily briefings. Operated communication equipment, trained on multiple weapons systems, trained on multiple vehicles, prepared and submitted reports, oversaw daily operations to ensure high levels of productivity.

Briefed the Company Commander on daily operations, wrote operation orders, scheduled training, planned and resourced personnel and logistics for operation exercises resulting in highly trained personnel ready to act quickly in critical roles, oversaw training of military soldiers, trained military soldiers on weapons, vehicles, and tactics.

• Maintained health, welfare and combat readiness of personnel within platoon.
• Trained, supervised and organized over eight soldiers and personnel.
• Supervised firing platoon, maintained firing capability and organized platoon defense.
• Implemented necessary safety practices, proper firing commands, and proper ammunition handling.
• Enforced technical and tactical training standards to accomplish unit mission objectives.
• Served as principal advisor to First Sergeant and Commander.
• Responsible for personal and professional counseling, routine inspections and physical fitness tests.

• Performed as team member during situational training exercises and military police battle drills.
• Monitored gate activities, searched vehicles and buildings, controlled traffic and responded to emergencies on base.
• Oversaw four members of my team, Maintained 100% accountability of all assigned equipment.
• Protected lives and property of military installations.
• Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
• Maintained security of local areas and performed route clearance for visiting high-ranking officials.

• Dropped and hooked trailers and changed configuration of equipment.
• Loaded and unloaded products using pallet jacks and forklifts.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Maintained daily, legible military log book and submitted corresponding documents.
• Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Transported hazardous materials and oversized shipments without incident.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Operated with safety and skill to avoid accidents and delays.

• Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
• Trained new staff on restaurant operations and policies to strengthen performance.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Trained staff members on use of POS system.
• Stayed up-to-date on menu changes to help customers make food choices.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Checked identification for minimum age for sale of alcoholic beverages.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Checked guests' identification before serving alcoholic beverages.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.