Summary
Overview
Work History
Skills
Timeline
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Daniel W. Henrie

26 Lone Cove Ct #1, Henderson,NV

Summary

Proven to enhance customer satisfaction and loyalty at HMSHost - Harry Reid, I excel in verbal communication and efficient, detail-oriented tasks. My experience spans resolving conflicts, ensuring quality control, and boosting team productivity by exceeding goals. Skilled in both customer service and data management, I bring a track record of achievements and an optimistic outlook to every challenge.

Overview

5
5
years of professional experience

Work History

Barista

HMSHost - Harry Reid
Las Vegas, NV
04.2024 - Current
  • Effectively managed interactions with thousands of satisfied guests.
  • Consistently achieved strong customer satisfaction by effectively managing orders and special requests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Highly adaptable for store needs, having worked morning, mid, and night shifts.

Customer Service Representative

Southwest Door & Hardware - 702-591-3001
Las Vegas, NV
06.2020 - 09.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Data Entry Operator

Southwest Door & Hardware, LLC
Las Vegas, NV
06.2020 - 09.2023
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Proofread and edited documents to correct errors.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Gathered and documented statistical information to generate reports.
  • Exceeded quality goals to support team productivity.
  • Maintained data entry requirements by following data program techniques and procedures.

Skills

  • Developing Trust-Based Relationships
  • Effective Communication Skills
  • Meticulous Task Management
  • Analytical Problem-Solving
  • Forward-Thinking Attitude
  • Dispute Resolution
  • Quality Assurance
  • Proficient in Japanese

Timeline

Barista

HMSHost - Harry Reid
04.2024 - Current

Customer Service Representative

Southwest Door & Hardware - 702-591-3001
06.2020 - 09.2023

Data Entry Operator

Southwest Door & Hardware, LLC
06.2020 - 09.2023

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Daniel W. Henrie