Daniel Hickman
Englewood,CO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in developing and implementing technical solutions, process leaning, operational efficiency, and software support. Adept at analyzing system performance to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Systems Support Analyst
Custom Ink
12.2019 - 12.2023
- Provide technical software support for proprietary software applications
- Quickly and decisively diagnose, investigate, and troubleshoot issues reported by software end users
- Work closely with engineering, product, project, and IT/Helpdesk to drive prompt resolution of issues
- Create and provide fixes and workarounds when standard procedures have failed, and ensures issues are resolved in a timely fashion
- Assistance with major outages, providing fast and thorough communication to affected customers
- Serve as subject matter expert for virtually all channels of business.
Order Operations Product Manager
Custom Ink
12.2014 - 12.2019
- Conceptualized and developed technical requirements; collaborated with development teams to scope, design, and launch new features
- Defined roadmaps and managed products through lifecycles to deliver exceptional results
- Creating buy-in for the product vision with key stakeholders and partners
- Managed product demonstrations and round tables for performance evaluation
- Communicate effectively with team leaders to deliver updates on project milestones and deadlines
- Work closely with leadership teams to ensure smooth and efficient rollouts and deployments.
Education
Bachelor of Arts - Graphic Design
Concord University
Athens, WV05.2005
Skills
- Technical Requirements
- Process Improvement
- Application Support
- Problem Solving
- Self-Motivated
- Attention to Detail
Timeline
Systems Support Analyst
Custom Ink
12.2019 - 12.2023
Order Operations Product Manager
Custom Ink
12.2014 - 12.2019
Bachelor of Arts - Graphic Design
Concord University