Daniel Humberto Villanueva
North Bergen,NJ
Summary
Proven to enhance guest relations and service quality at Rumba Cubana Restaurant, I bring a track record of maintaining high cleanliness standards and mastering sales techniques. Leveraging skills in order taking and guest relations, I improved customer satisfaction and dining efficiency, showcasing a blend of hard and soft skills critical for high-volume environments.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Rumba Cubana Restaurant
North Bergen, NJ
09.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
C.A Importanciones
Huila, Colombia
09.2021 - 09.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Electronics Cashier
La Gran Bodega
Huila, Colombia
09.2014 - 09.2021
- Assisted in maintaining a well-stocked electronics department, ensuring product availability for consumers.
- Provided exceptional customer service by sharing extensive knowledge of electronics products and assisting customers in making informed decisions.
- Offered assistance in locating desired items within the store, enhancing overall shopping experience for patrons.
- Streamlined returns process by carefully inspecting returned merchandise before issuing refunds or exchanges.
Auto Repair Shop
Dodos Electricos Huila
Huila, Colombia
09.2013 - 09.2014
- Collaborated with team members to troubleshoot complex automotive issues efficiently and effectively.
- Increased customer satisfaction by implementing efficient diagnostic and repair processes.
- Improved workflow efficiency with staff training on new equipment and repair techniques.
- Enhanced workshop productivity by optimizing workspace layout and investing in state-of-the-art tools and equipment.
Education
High School Diploma -
Institución Educativa Silvania
Huila, Colombia 06.2010
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Order Accuracy
- Guest Relations
- Professional Appearance
- Sales Techniques
- High-volume dining
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Restaurant Waiter
Rumba Cubana Restaurant
09.2022 - Current
Cashier
C.A Importanciones
09.2021 - 09.2022
Electronics Cashier
La Gran Bodega
09.2014 - 09.2021
Auto Repair Shop
Dodos Electricos Huila
09.2013 - 09.2014
High School Diploma -
Institución Educativa Silvania