Daniel J. Maraio

• Help desk support-level 2- for Optimum Online and Optimum Voice customers -Supported customers in connectivity issues and emails
• Configured modems with OMNI software to regain connectivity, properly setup and registered modems with new customers or existing customers who had trouble connecting
• Used remote access software to assist users as well
• Used Boost software to reset, modify, change or unblock modems
• Setup and helped configure wireless home routers for customers and troubleshot any connectivity issues with routers
• Setup and configured email applications such as Outlook 2003, Outlook Express, MAC Mail, Eudora, Outlook 97 and Outlook XP
• Setup Customers email accounts and configured and repaired email accounts when there were problems with customer's emails
• Troubleshot and configured Browsers such as Internet Explorer, Safari, Firefox, and Netscape and configured email and Newsgroup accounts for Netscape7
• Troubleshot any spyware or spam issues with PCs and MACs and advised customers on preventing any further intrusions
• Troubleshot firewall issues (MS firewall, Norton, McAfee, CA) and connection issues due to firewalls
• Troubleshot any Voip (digital phone) issues such as no dial tone, connection issues, cross talk
• Prepared Remedy work tickets to document each incident and forwarded it to proper departments
• Followed company protocols to regain connectivity for customers who were offline
• Repaired any Winsock issues in Windows OS and corrected any protocols such as TCP/IP to help regain connection.
• Learned and adapted quickly to new technology and software applications
• Worked flexible hours across night, weekend and holiday shifts
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Organized and detail-oriented with strong work ethic
• Passionate about learning and committed to continual improvement

• Restricted duty status from injury) Network Administrator, PC support/help desk, Arrest Processing Officer, assisted in maintaining small network; minor PC repairs (hard drives, NICs, RAM), configured MS Exchange 5.0 (97) for precinct, assisted in computing and analyzing crime figures with MS Access for precinct, created macros for workstations MS Office created queries and maintained Access database for precinct
• Processed arrest worksheets into department database system
• Maintain arrest logs for accuracy and completeness with MS Office
• Arrest coordinator for 4 x 12 platoon
• Responsible for arrests to be processed within 2 hours
• Retired due to disability.
• Utilized clear communication and interpersonal skills to build relationships with citizens
• Conducted searches of individuals, vehicles and premises
• Talked regularly with citizens to establish rapport and become familiar presence in area

Uniformed patrol

• Patrol duties included: prevent and deter crimes, respond to emergencies, enforce NYS Vehicle and Traffic Laws for safe roadways, efficient report taking and knowledge of patrol guide and procedures
• On promotional list to patrol supervisor-list # 1718 1996 Sgt's exam
• Available for Relocation & Travel
• Gathered necessary information for court appearances and testified as witness under oath in court
• Secured crime scenes, gathered evidence, and questioned witnesses
• Checked vehicle equipment for proper functioning prior to use
• Built excellent rapport and working relationship with community to build trust and improve upon communication
• Investigated and reported crimes, accidents, offenses, and damage to property
• Conducted searches of individuals, vehicles and premises
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid