Rogers Mezones
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Technical Support Help Desk
Someco Electronics S.A.
Buenos Aires, Argentina
01.2022 - 05.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
End User Support Technician
Atento Argentina
Buenos Aires, Argentina
04.2018 - 02.2022
- Assisted with troubleshooting hardware and software issues.
- Managed user access control lists for network resources.
- Responded to IT service requests within SLA guidelines established by the organization.
- Generated reports on incident resolution status and usage statistics of IT services and systems.
Education
Programming in Python - Computer Programming
CoderHouse
Argentina11-2022
Introduction To Database And SQL - Database Management
Educacion IT
Argentina04-2022
Associate of Science - Computer And Information Sciences
Universidad Bicentenaria De Aragua
Venezuela05-2008
Skills
- Data Entry
- Attention to Detail
- Organization and Time Management
- MS Office
- Networking
- Multitasking
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
English
Limited
Websites
Timeline
Technical Support Help Desk
Someco Electronics S.A.
01.2022 - 05.2023
End User Support Technician
Atento Argentina
04.2018 - 02.2022
Programming in Python - Computer Programming
CoderHouse
Introduction To Database And SQL - Database Management
Educacion IT
Associate of Science - Computer And Information Sciences
Universidad Bicentenaria De Aragua
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