Daniel J. Prince
3207 Buffat Mill Rd Knoxville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries, including property management, alarm systems, and insurance sales. Solid team player with a willingness to continue to learn. Specializes in attention to detail, speaking, and client relations.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Lab Technician
Cornerstone Dental Arts
12.2021 - Current
- Cleaned and sanitized dental tools and equipment; straightened treatment rooms to prepare for the next patient.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Staged trays for procedures by arranging dental instruments and equipment.
- Complied with OSHA standards in all areas of operations.
- Administered treatment planning for any patients that required additional work to be done at a later date.
Package Handler
FedEx Ground
08.2019 - 12.2021
- Organized, scanned, and sorted packages according to destination and truck.
- Trained new employees, showing them how said scanning system works and how to efficiently organize packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Substitute Teacher
Grace Christian Academy
09.2020 - 10.2021
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Left detailed notes at the end of each day to the teacher, explaining if there were any issues that needed to be addressed.
- Enforced policies placed by the school and teacher in order to maintain an efficient learning environment.
Ministry Staff
Infusion Ministries
01.2019 - 11.2020
- Participated in short-term discipleship counseling with individuals.
- Raised financial support by calling and networking with others.
- Served on our annual Summit trainings, which consisted of three day training and participation events.
Property Manager
Dominion Management Group
04.2016 - 10.2018
- Networked with other Downtown Knoxville businesses in order to better market the apartment complex.
- Kept a close eye on the property, making sure that apartments were occupied and that maintenance was on top of work orders.
- Reviewed each monthly budget, making sure that there was no overspending.
- Approved all property invoices, allocating each one in to its proper category on the budget.
- Interacted with potential residents by providing tours and explaining what is written in their lease agreements.
- Calmly worked with current residents regarding any complaints in their unit, whether it was a maintenance issue or a personnel one.
Service Coordinator
Fleenor Security Systems
07.2013 - 12.2015
- Managed the schedules of each service technician.
- Troubleshot alarm, fire, and access control systems with customers over the phone.
- Oversaw service and installation vehicles, making sure all technicians kept them presentable and that each vehicle's maintenance was up to date.
- Explained pricing of service calls with customers and modified pricing if required.
- Closed out job tickets and followed up return service calls as needed.
- Consulted with customers and adapted to changes as the company was acquired by Protection One.
Front End - Cashier Assistant
Costco Wholesale
10.2012 - 06.2013
- Cross-trained in multiple departments, such as Member Services, Cashier, and Food Court.
- Assisted members by helping them load up and pack groceries both at checkout and in their vehicles when needed.
- Pleasantly greeted members at the front door, making sure an excellent first impression was made.
- Offered guidance when a member had difficulty finding certain items.
Licensed Property and Casualty Sales Agent
Answer Financial, Inc
07.2011 - 05.2012
- Obtained a Property and Casualty license.
- Responsible for handling personal and sensitive information securely with utmost confidentiality.
- Wrote automobile and property policies for individual clients in twenty states.
- Worked with over fifteen different insurance companies, offering comparative insurance shopping for customers.
- Answered inbound calls, while also scheduling outbound calls to follow up with customers.
- Negotiated with clients, offering quality insurance coverage for affordable rates.
Education
Infusion Ministries Internship
Knoxville, TN 08.2019 - 05.2020
Master of Arts - Christian Ministry - Discipleship and Church Ministry
Liberty University
Lynchburg, VA 08.2014 - 05.2017
Bachelor of Science - Business Administration - Management Option
Bryan College
Dayton, TN 08.2008 - 12.2010
Pellissippi State Community College
Knoxville, TN 08.2006 - 05.2008
Skills
Budget
Clients
Mentoring
Excel
Powerpoint
Microsoft Word
Speaker
Phone
Timeline
Lab Technician
Cornerstone Dental Arts
12.2021 - Current
Substitute Teacher
Grace Christian Academy
09.2020 - 10.2021
Infusion Ministries Internship
08.2019 - 05.2020
Package Handler
FedEx Ground
08.2019 - 12.2021
Ministry Staff
Infusion Ministries
01.2019 - 11.2020
Property Manager
Dominion Management Group
04.2016 - 10.2018
Master of Arts - Christian Ministry - Discipleship and Church Ministry
Liberty University
08.2014 - 05.2017
Service Coordinator
Fleenor Security Systems
07.2013 - 12.2015
Front End - Cashier Assistant
Costco Wholesale
10.2012 - 06.2013
Licensed Property and Casualty Sales Agent
Answer Financial, Inc
07.2011 - 05.2012
Bachelor of Science - Business Administration - Management Option
Bryan College
08.2008 - 12.2010
Pellissippi State Community College
08.2006 - 05.2008
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